Public Areas Attendant: Guest Experience Champion

Arbor Lodging; Milwaukee (WI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Hotel and Travel Discounts Worldwide

Paid Time Off Annually

7 Paid Holidays

Health, dental, and vision insurance

Free parking in covered structure

Complimentary and deeply discounted F

Uniforms provided by the company

Safety shoe discount

401(k) with company match

Locker room for personal belongings

Job summary

Arbor Lodging is seeking a Public Area Attendant for Renaissance Milwaukee West, a AAA Four Diamond hotel. The role involves cleaning all public spaces to brand and company standards—lobby, restrooms, guest fitness center, hallways and offices—and ensuring a spotless, welcoming environment for guests and colleagues throughout shifts.

You will report to the housekeeping leadership and may perform duties of Houseperson, Room Attendant or Laundry Attendant as assigned.

Qualifications

• High school education or one plus years related experience.
• Familiarity with hospitality industry practices.
• Ability to operate a vacuum, mop, and properly use cleaning equipment and supplies.
• Provides friendly guest service.
• Attention to detail with good organizational skills and efficient time management.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to lift 50 lbs.

Responsibilities

• Cleans and maintains public areas of the property.
• Reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Maintains knowledge on hotel facilities and services to assist guests, as appropriate.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Reviews assignments, retrieves and stocks cleaning cart to ensure all supplies are available to properly clean.
• Walks all assigned spaces at beginning and end of shift to ensure proper cleanliness is maintained.
• Removes newspapers, trash, empties ash receptacles, and addresses any areas that require immediate cleaning.
• Cleans assigned public areas by dusting, polishing, vacuuming, glass cleaning, and trash removal.
• Cleans public elevators.
• Cleans public restrooms and stocks with supplies.
• Perform quality checks on public space televisions, telephones, and lamps.
• Cleans offices, as assigned.
• Uses proper cleaning equipment and supplies.
• Performs duties of Houseperson, Room Attendant, or Laundry Attendant as assigned.
• Attends department meetings as scheduled.
• Reports on time and in proper uniform.
• Maintains consistent professional and positive attitude and actions when communicating with guests and associates.
• Reports any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Complies with policies and procedures.
• Practices safe work habits and complies with sanitary, safety, security and emergency procedures.
• Writes shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.

Skills

Friendly guest service

Attention to detail

Time management

Communication skills

Flexible under pressure

Ability to lift 50 lbs

Education

High school education

Tools

Vacuum

Mop

Cleaning equipment

Job description

Arbor Lodging is seeking a Public Area Attendant for Renaissance Milwaukee West, a AAA Four Diamond hotel. The role involves cleaning all public spaces to brand and company standards—lobby, restrooms, guest fitness center, hallways and offices—and ensuring a spotless, welcoming environment for guests and colleagues throughout shifts.

You will report to the housekeeping leadership and may perform duties of Houseperson, Room Attendant or Laundry Attendant as assigned.