Guest Services Representative – Front Desk

Western States Lodging Management and Development; Moab (UT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401(k) with company match

Paid time off

Employee hotel discounts

Positive work environment

Job summary

A local hospitality provider in Moab is seeking a Full-Time Guest Services Representative to join their front desk team in the evenings. This role involves welcoming guests, assisting with check-in/check-out, and responding to inquiries. Ideal candidates will have customer service experience, strong communication skills, and a friendly, professional attitude. The position offers competitive pay, health benefits, and opportunities for growth in a supportive work environment.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills required.
• Comfortable using basic computer systems.
• Friendly, professional, and service-oriented attitude essential.
• Reliable, organized, and detail-focused individual needed.
• Ability to multitask in a busy front desk environment.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Answer incoming calls and assist with room reservations.
• Respond to guest inquiries and provide information about hotel and local area.
• Coordinate with housekeeping and maintenance teams for guest needs.
• Process payments and maintain accurate transaction records.
• Keep lobby and front desk area professional and organized.
• Complete shift reports and handoff notes for the next team member.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Basic computer skills

Service-oriented attitude

Reliability

Organizational skills

Detail-focused

Multitasking ability

Job description

Do you enjoy meeting new people and creating positive experiences for guests? Quality Suites Moab is currently hiring a Full-Time Guest Services Representative to join our front desk team in the evenings. This role is perfect for someone who enjoys a fast‑moving environment, takes pride in great service, and works well with a team. Our hotel team is committed to creating a welcoming experience for every guest who walks through our doors. In return, we strive to create a supportive workplace where employees feel valued and have opportunities to grow.

Compensation & Benefits

• $18‑$20 per hour depending on experience
• Health, dental, and vision insurance
• 401(k) with a 4% company match
• Paid time off and vacation
• Employee hotel discounts
• Supportive team culture and positive work environment

Key Responsibilities

As a Front Desk Guest Services Representative, you will play an important role in ensuring guests have a smooth and enjoyable stay.

Daily Responsibilities Include

• Welcoming guests upon arrival and assisting with check‑in and check‑out procedures
• Answering incoming calls and assisting with room reservations
• Responding to guest questions and providing helpful information about the hotel and local area
• Coordinating with housekeeping and maintenance teams to ensure guest needs are met
• Processing payments and maintaining accurate transaction records
• Keeping the lobby and front desk area professional and organized
• Completing shift reports and handoff notes for the next team member

Schedule

• Evening shifts available only

Qualifications

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Comfortable using basic computer systems
• Friendly, professional, and service‑oriented attitude
• Reliable, organized, and detail‑focused
• Ability to multitask in a busy front desk environment

About Quality Suites Moab

Quality Suites Moab provides comfortable accommodations for visitors exploring the stunning landscapes and outdoor recreation Moab is known for. Our team takes pride in delivering friendly service and creating a welcoming environment for both guests and employees.

Apply Today

If you enjoy working with people and want to build your career in hospitality, we encourage you to apply. Submit your application today – it only takes a few minutes to get started!