Evening Receptionist 4PM-7PM- Hub of Hope

Project-Home; Philadelphia (Philadelphia County); On-site; USD 21,000 - 29,000; Full time

Job summary

Project HOME in Philadelphia seeks an Evening Receptionist for the Hub of Hope, Monday through Friday, 3:00 PM to 7:00 PM. You will orient program participants to our services, answer questions, and refer individuals to appropriate resources while maintaining a courteous, welcoming front desk presence.

You will handle calls, messages, donations, and basic clerical tasks; maintain sign-up sheets in Excel, perform data entry into Webfocus and HMIS, and assist with shelter transports at day end.

Qualifications

• 1–3 years of performing clerical duties in a social services setting.
• Excellent listening, communication, and de-escalation skills
• Ability to deal with resistance effectively.

Responsibilities

• Greet and assist visitors at the Hub of Hope reception.
• Answer and transfer incoming calls, take messages.
• Accept and distribute donations and provide donation receipts as necessary.
• Maintain electronic sign-up sheets for showers, laundry and resource coordination appointments in Excel.
• Complete data entry into Webfocus, HMIS, etc. as required. (Training to be provided)
• Maintain a shelter transport list and direct participants to shelter transports at the end of each day.

Skills

Customer Service

De-escalation

Clerical Skills

Basic computer literacy

Phone etiquette

Tools

Webfocus

HMIS

Job description

Evening Receptionist 3PM-7PM- Hub of Hope

Why Join Project HOME?

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Receptionist, you will be responsible for orienting program participants to the services that we provide at the Hub of Hope by answering questions about our services and making referrals. Other duties include answering incoming phone calls, taking messages, monitoring security cameras, and assisting with shelter transports at the end of the day.

Location: Hub of Hope, 1431 S. JFK BLVD., Philadelphia, PA 19102
Schedule: Monday - Friday | 3:00 PM - 7:00 PM
Pay Rate: $18.15 per hour

What You Will Do:

Customer Service

• Maintain a courteous and welcoming presence at the reception desk at all times.
• Become acquainted with individuals who frequent the Hub of Hope in order to improve our customer service.

Clerical Duties

• Answer and transfer incoming calls and take messages.
• Accept and distribute donations. Provide donation receipts as necessary
• Maintain electronic sign-up sheets for showers, laundry and resource coordination appointments in Excel.
• Complete data entry into Webfocus, HMIS, etc. as required. (Training to be provided)
• Maintain a shelter transport list and direct participants to shelter transports at the end of each day.

Safety

• Remain aware of foot traffic into and out of the building.
• Monitor security cameras and notify appropriate personnel if concerns arise.
• Maintain situational awareness at all times to prevent or quickly respond to incidents or crises that may occur.

What You Will Bring:

• 1-3 years of performing clerical duties in a social services setting.
• Excellent listening, communication, and de-escalation skills
• Ability to deal with resistance effectively.

What Qualifications or Experience You May Bring:

• Knowledge of best practices in trauma-informed care
• Knowledge of the Philadelphia homeless provider network and social services system.

Core Skills:

• Basic computer/technology literacy

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

PHYSICAL REQUIREMENTS

Ability to move to or remain sedentary for periods of time in various locations

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.