Evening Front Desk Associate, Pediatric Care

PM Pediatrics; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatrics is seeking a Front Desk Associate to greet families, answer questions, and support the medical team with accurate patient registration and HIPAA-compliant documentation. This role emphasizes exceptional customer service, empathy, and strong communication in a fast-paced pediatric setting.

The candidate will handle scheduling, patient flow, and basic administrative tasks across Bellerose and Forest Hills offices, with shifts and occasional travel between sites.

Qualifications

• Experience in front desk, concierge, or customer service in healthcare is preferred.
• Strong communication and telephone skills.
• Ability to work flexible schedules and travel to another site if needed.
• Ability to perform basic math for receipts and cash handling.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek guidance as needed.
• Demonstrate empathy and active listening in challenging interactions.
• Coordinate escalations and urgent issues for timely resolutions.
• Collaborate with site leadership to manage complex patient issues.
• Register patients and maintain HIPAA-compliant records and demographics.
• Manage incoming documents and correspondence with proper storage.
• Perform opening/closing duties, organize supplies, and reconciling tasks.
• Execute additional duties as assigned.

Skills

Customer service

Verbal and written communication

Team player

Time management

Attention to detail

Flexibility

Healthcare environment experience

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatrics is seeking a Front Desk Associate to greet families, answer questions, and support the medical team with accurate patient registration and HIPAA-compliant documentation. This role emphasizes exceptional customer service, empathy, and strong communication in a fast-paced pediatric setting.

The candidate will handle scheduling, patient flow, and basic administrative tasks across Bellerose and Forest Hills offices, with shifts and occasional travel between sites.