Evening Front Desk Associate - Guest Experience

Colwen Management Inc; Sudbury (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401K Plan

Hotel Discount Travel

Paid Time Off

Employee Discounts

Training Programs

Job summary

Fairfield Inn Sudbury, part of Colwen Hotels, is seeking a PM Front Desk Associate for the 3:00 PM to 11:00 PM shift in Sudbury, MA. You will handle guest registration, reservations, and local area information with a focus on service quality.

Responsibilities include greeting guests, processing check-ins/outs, coordinating with housekeeping, handling payments, and maintaining lobby standards. Prior hospitality experience is preferred.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area and ability to provide directions.
• Proficient with Microsoft Office Suite.
• Willingness to work 7-day rotating schedule including nights, weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Coordinate with Housekeeping to track room readiness and communicate guest requests and concerns.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.

Skills

Excellent verbal and written comms

Strong organizational skills

Superior interpersonal and customer服务

Familiarity with local area

PMS software knowledge

Microsoft Office proficiency

Willingness to rotational nights/week-

Tools

Property Management System (PMS)

Job description

Fairfield Inn Sudbury, part of Colwen Hotels, is seeking a PM Front Desk Associate for the 3:00 PM to 11:00 PM shift in Sudbury, MA. You will handle guest registration, reservations, and local area information with a focus on service quality.

Responsibilities include greeting guests, processing check-ins/outs, coordinating with housekeeping, handling payments, and maintaining lobby standards. Prior hospitality experience is preferred.