Evening Receptionist

RegalCare at Worcester; Worcester (MA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

RegalCare at Worcester is seeking a Part-Time Front Desk Evening Receptionist to serve as the first point of contact for residents, families, visitors, and staff. The role emphasizes a welcoming, professional environment, handling calls, guiding visitors, and supporting daily administrative tasks in a healthcare setting.

The ideal candidate is friendly, dependable, organized, and able to maintain confidentiality while multitasking in a busy facility.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist, customer service, or healthcare preferred.
• Healthcare setting experience is a plus.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette.
• Ability to maintain confidentiality.
• Ability to multitask in a healthcare environment.
• Dependable and punctual.

Responsibilities

• Greet residents, families, visitors, vendors, and other guests in a friendly and professional manner.
• Answer, screen, and direct incoming telephone calls to the appropriate department or staff member.
• Assist visitors with directions and general facility information.
• Follow facility procedures for visitor sign-in, identification, and access to resident areas.
• Maintain a neat, organized, and professional front desk and lobby area.
• Receive and distribute mail, packages, deliveries, and other correspondence.
• Provide basic clerical and administrative support, including filing, copying, scanning, faxing, and data entry as assigned.
• Assist with resident and family inquiries and direct concerns to the appropriate department or supervisor.
• Communicate effectively with nursing, administration, social services, admissions, and other departments as needed.
• Maintain resident, employee, and facility information in a confidential manner in accordance with HIPAA and facility policies.
• Assist with emergency communication procedures and announcements as directed.
• Monitor individuals entering and exiting the facility in accordance with facility policies and safety procedures.
• Maintain appropriate documentation, logs, and front desk records as assigned.
• Demonstrate patience, courtesy, and professionalism when interacting with residents, including individuals who may be confused, anxious, or require additional assistance.
• Report unusual situations, safety concerns, resident concerns, or emergencies promptly to the appropriate staff member.
• Perform additional administrative and receptionist duties as assigned.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Multitasking

Professionalism

Punctuality

Independence

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Email

Job description

Part-Time Front Desk Evening Receptionist

Position Summary

The Front Desk Receptionist serves as the first point of contact for residents, families, visitors, vendors, and other guests entering the facility. This position is responsible for providing a welcoming and professional environment while managing incoming telephone calls, assisting visitors, performing general clerical duties, and supporting the day-to-day administrative operations of the facility.

The ideal candidate is friendly, dependable, organized, professional, and comfortable interacting with residents, families, staff, and the public in a healthcare environment.

Essential Duties and Responsibilities

• Greet residents, families, visitors, vendors, and other guests in a friendly and professional manner.

• Answer, screen, and direct incoming telephone calls to the appropriate department or staff member.

• Assist visitors with directions and general facility information.

• Follow facility procedures for visitor sign-in, identification, and access to resident areas.

• Maintain a neat, organized, and professional front desk and lobby area.

• Receive and distribute mail, packages, deliveries, and other correspondence.

• Provide basic clerical and administrative support, including filing, copying, scanning, faxing, and data entry as assigned.

• Assist with resident and family inquiries and direct concerns to the appropriate department or supervisor.

• Communicate effectively with nursing, administration, social services, admissions, and other departments as needed.

• Maintain resident, employee, and facility information in a confidential manner in accordance with HIPAA and facility policies.

• Assist with emergency communication procedures and announcements as directed.

• Monitor individuals entering and exiting the facility in accordance with facility policies and safety procedures.

• Maintain appropriate documentation, logs, and front desk records as assigned.

• Demonstrate patience, courtesy, and professionalism when interacting with residents, including individuals who may be confused, anxious, or require additional assistance.

• Report unusual situations, safety concerns, resident concerns, or emergencies promptly to the appropriate staff member.

• Perform additional administrative and receptionist duties as assigned.

Qualifications

• High school diploma or equivalent required.

• Previous receptionist, customer service, office, or healthcare experience preferred.

• Experience in a skilled nursing facility, assisted living facility, hospital, or other healthcare setting is a plus.

• Strong customer service and interpersonal skills.

• Professional telephone etiquette and communication skills.

• Basic computer skills and ability to use email and standard office programs.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Ability to multitask and remain professional in a busy healthcare environment.

• Dependable, punctual, and able to work independently with appropriate supervision.

Physical Requirements

• Ability to sit or stand for extended periods.

• Ability to use a computer, telephone, and standard office equipment.

• Ability to communicate effectively with residents, visitors, and staff.

• Ability to occasionally lift and carry light office materials and packages.

Schedule

Part-time position. Hours may include weekdays, evenings, weekends, and/or holidays based on facility needs.

General Expectations

The Front Desk Receptionist is expected to promote a positive image of the facility at all times and demonstrate respect, compassion, professionalism, and excellent customer service when interacting with residents, families, visitors, and coworkers.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Duties may be modified or assigned based on the operational needs of the facility.

RegalCare requires evidence of COVID-19 vaccination for all RegalCare personnel and affiliates who will be present at a facility. Religious and medical exemptions will be provided in accordance with applicable federal and state laws.

RegalCare is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and are not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans' status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.