Guest Agent FT Evening

Marriott International; Beachwood (OH); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Pyramid Global Hospitality in Beachwood, OH, is hiring a Front Desk Agent for an evening shift (3:00 PM–11:30 PM), full-time. You will warmly welcome guests, check them in, provide local information, and resolve issues to ensure a memorable stay.

Strong communication and computer skills are essential, with availability on weekends and holidays. Join a world-class property team at an award-winning hotel, where guest satisfaction, service excellence, and collaborative culture are priorities.

Qualifikationen

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts including weekends and holidays.

Aufgaben

• Check guests in and register guests, and provide information about hotel amenities and local area.
• Maintain accurate information, ensure proper credit is received, and note special requests.
• Resolve issues and WOW guests through proactive recovery when needed.
• Promote and sell hotel programs and services.
• Interact professionally with staff from other departments and communicate changes to the manager on duty.
• Maintain cash handling procedures and post charges as required.

Kenntnisse

Outgoing personality

Customer service

Communication skills

Computer skills

Shift flexibility

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.Evening 3-11:30pm position full time any day of week availabilityIf you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:Help guests discover their “Wanderlust” experienceProvide exceptional customer service by being engaging and taking sincere interestCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.Help to resolve problems and “WOW” guests through recovery when things aren’t quite rightPromote and sell special hotel programs.Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.Be knowledgeable of all emergency procedures and policies.Maintain house bank.Communicate all pertinent information to manager on duty.Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.Assist other departments as needed.What are we looking for?Qualifications:High school diploma or equivalent.A strong desire to make an impact on other peopleAn outgoing and engaging personalityComputer skillsExcellent verbal and written communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.