Evening Front Desk Agent - Temp Part-Time

Fairfield Inn Tallahassee North; Tallahassee (FL); Vor Ort; USD 17.000 - 24.000; Teilzeit

Zusammenfassung

Fairfield Inn Tallahassee North is seeking an enthusiastic, service-focused hotel front desk receptionist to welcome guests, manage accounts, answer inquiries, and field complaints to ensure an excellent guest experience. The position requires availability for PM shifts (12pm-11pm window) and weekends, on-site at our Tallahassee, FL location.

The role emphasizes strong communication, guest relations, and precise record-keeping.

Qualifikationen

• 1+ year of hotel industry experience or related job preferred
• High school graduate, GED recipient, or equivalent

Aufgaben

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Handle customer complaints as necessary
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Greet, check in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Kenntnisse

Customer service

Communication

Interpersonal skills

Time management

Handling stressful situations

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Jobbeschreibung

Fairfield Inn Tallahassee North is seeking an enthusiastic, service-focused hotel front desk receptionist to welcome guests, manage accounts, answer inquiries, and field complaints to ensure an excellent guest experience. The position requires availability for PM shifts (12pm-11pm window) and weekends, on-site at our Tallahassee, FL location.

The role emphasizes strong communication, guest relations, and precise record-keeping.