Night Auditor & Guest Experience Champion

Fairfield Inn Tallahassee North; Tallahassee (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Fairfield Inn Tallahassee North seeks a Night Auditor who enjoys working with people and delivering exceptional customer service. The role requires bookkeeping experience and a strong commitment to guest satisfaction, with overnight shifts and weekend availability.

We provide tools and training to advance your hospitality career and a professional team to support nightly operations. If you thrive in a fast-paced hotel environment, this is the place for you.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 1 year of hospitality front desk or guest services experience preferred.
• Must be available on weekends and overnight shifts.
• Strong communication and customer service skills.
• Proficient with computers; experience with reservation and accounting software desired.

Responsibilities

• Greet guests, check in/out, and provide keys and room numbers.
• Take bookings via phone, online, or in person, and answer questions on rates, rooms, and amenities.
• Coordinate with housekeeping to ensure rooms are ready.
• Bookkeeping: keep accurate records of guest accounts.
• Handle customer complaints as needed.
• Verify, audit, and reconcile financial records and prepare final bills.
• Complete additional bookkeeping, administrative, and accounting tasks as requested.
• Prepare and distribute daily, weekly, and monthly reports to management.
• Ensure guests have an exceptional experience at the property.
• Perform front desk duties as needed, including reservations and inquiries.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Microsoft Office

Reservation systems

Phone handling

Communication skills

Overnight shifts

Flexibility

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation management software

MS Office

Accounting software

Job description

Fairfield Inn Tallahassee North seeks a Night Auditor who enjoys working with people and delivering exceptional customer service. The role requires bookkeeping experience and a strong commitment to guest satisfaction, with overnight shifts and weekend availability.

We provide tools and training to advance your hospitality career and a professional team to support nightly operations. If you thrive in a fast-paced hotel environment, this is the place for you.