PM Front Desk Supervisor — Guest Experience Leader

Springhill Suites; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Team member travel program

Friends and family discounts

Health coverage (medical/dental/vision

401(k) plan

Employee Assistance Program

Paid time off

Exclusive discounts

Job summary

Springhill Suites Lake Nona in Orlando, FL is seeking a PM Front Office Supervisor to lead the front desk team and ensure exceptional guest service throughout the shift.

You will train, schedule, and coach agents, monitor daily operations, and maintain guest satisfaction standards while upholding brand procedures in a Four Diamond environment.

Join a team that values continuous improvement and offers a comprehensive benefits package to support your growth and well-being.

Qualifications

• High school diploma or GED required.
• Minimum one year supervisory experience in a high-volume hospitality setting preferred.
• Proficiency with Windows, Office, and property management systems.

Responsibilities

• Lead front desk team and ensure a smooth guest arrival and departure experience.
• Train, schedule, and coach front desk agents to meet service standards.
• Monitor daily operations and uphold brand procedures across shifts.
• Maintain confidentiality and security of guest information.

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Property management systems

Job description

Springhill Suites Lake Nona in Orlando, FL is seeking a PM Front Office Supervisor to lead the front desk team and ensure exceptional guest service throughout the shift.

You will train, schedule, and coach agents, monitor daily operations, and maintain guest satisfaction standards while upholding brand procedures in a Four Diamond environment.

Join a team that values continuous improvement and offers a comprehensive benefits package to support your growth and well-being.