Evening Financial Counselor: Insurance & Payments

Acadia Healthcare; Tucson (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Acadia Healthcare in Tucson, AZ is seeking a Financial Counselor to help patients understand insurance benefits and financial responsibilities. This role focuses on verification, counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.

The ideal candidate will have 3+ years in healthcare financial counseling, strong knowledge of commercial insurance, Medicare, and Medicaid, and excellent customer service and communication skills.

Qualifications

• Three years of collecting experience required; five years preferred.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Ability to explain complex insurance and financial information to patients and families.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Financial counseling

Empathy

Emotional intelligence

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Patient accounting software

Job description

Acadia Healthcare in Tucson, AZ is seeking a Financial Counselor to help patients understand insurance benefits and financial responsibilities. This role focuses on verification, counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.

The ideal candidate will have 3+ years in healthcare financial counseling, strong knowledge of commercial insurance, Medicare, and Medicaid, and excellent customer service and communication skills.