Onsite Financial Counselor: Insurance & Payment Solutions

Acadia Healthcare; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Acadia Healthcare is seeking an onsite Financial Counselor to help patients understand insurance benefits and financial responsibilities. You will verify benefits, counsel patients, and collect balances in a behavioral health setting, maintaining accurate financial records.

Superior empathy, patience, and communication are essential to support patients through challenging times. Minimum of 3 years in healthcare financial counseling required, with 5 years preferred, and extensive knowledge of

Qualifications

• 3+ years of healthcare financial counseling, patient access, billing, or related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Ability to explain complex insurance and financial information to patients and families.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Financial counseling

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Acadia Healthcare is seeking an onsite Financial Counselor to help patients understand insurance benefits and financial responsibilities. You will verify benefits, counsel patients, and collect balances in a behavioral health setting, maintaining accurate financial records.

Superior empathy, patience, and communication are essential to support patients through challenging times. Minimum of 3 years in healthcare financial counseling required, with 5 years preferred, and extensive knowledge of