Patient Financial Counselor – Onsite, Impactful Accounts

Health Advocates Network, Inc.; Glendale (AZ); On-site; USD 29,000 - 39,000; Full time

Job summary

Health Advocates Network, Inc. seeks a Financial Counselor in Arizona to educate patient families about insurance benefits and payment options for out-of-pocket costs.

The role is full-time and onsite, coordinating with the patient care team to determine ability to pay, review balances, and build a plan to cover expenses while guiding patients through financial assistance and third-party coverage. Candidates should have 2+ years of medical financial counseling experience, AHCCCS knowledge, a

Qualifications

• 2+ years of medical financial counselor experience
• Strong AHCCCS knowledge
• High school diploma or GED
• Criminal background check and drug screen

Responsibilities

• Explain relevant benefits and out-of-pocket amounts based on data from payer tools and websites
• Determine patients' ability to pay and review existing balances
• Develop a plan to cover out-of-pocket amounts
• Assist with resolution of billing inquiries with customer service
• Provide patient estimates prior to service to help determine costs and payment options
• Document activities and interactions for patient accounts
• Provide complete financial assistance packets to management for review
• Track all financial assistance applications in a central repository
• Collaborate with other departments, payers, and vendors on behalf of the patient
• Maintain understanding of Federal Marketplace, Medicare, AHCCCS and other payer rules
• Provide feedback to management on issues affecting service quality
• Perform other related duties as needed

Skills

Customer service

AHCCCS knowledge

Education

High school diploma or GED

Job description

Health Advocates Network, Inc. seeks a Financial Counselor in Arizona to educate patient families about insurance benefits and payment options for out-of-pocket costs.

The role is full-time and onsite, coordinating with the patient care team to determine ability to pay, review balances, and build a plan to cover expenses while guiding patients through financial assistance and third-party coverage. Candidates should have 2+ years of medical financial counseling experience, AHCCCS knowledge, a