Evening Facilities Manager: Contractor Compliance

City-Wide-Facility-Solutions; Kansas City (MO); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Basic Life

Voluntary Life

Accident Insurance

Critical Illness Insurance

Short Term Disability

Job summary

City Wide Facility Solutions is seeking a Night Manager to help manage contract compliance for building maintenance services and to maintain relationships with Independent Contractors.

The role requires reviewing client contracts, ensuring work meets expectations, and coordinating with the Facility Services Manager. The position operates in a hybrid setup across the Lawrence/Topeka area.

Qualifications

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Building, facilities, janitorial or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors by communicating client priorities and collaborating on solving problems.
• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with the Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
• Other duties as necessary.
• This position is hybrid as you will be overseeing mutliple office buildings.

Skills

Management

Communication

Planning

CRM experience

Team leadership

Industry experience

Education

High school diploma or equivalent

Tools

CRM

Job description

City Wide Facility Solutions is seeking a Night Manager to help manage contract compliance for building maintenance services and to maintain relationships with Independent Contractors.

The role requires reviewing client contracts, ensuring work meets expectations, and coordinating with the Facility Services Manager. The position operates in a hybrid setup across the Lawrence/Topeka area.