Evening Dispatch Team Lead — Operations

ABM industries; Virginia; On-site; USD 26,000 - 34,000; Full time

Job summary

ABM Industries is seeking a Dispatch Supervisor to oversee a team and ensure timely processing of SSR work orders. The role involves data entry, assigning wheelchair agents, and maintaining shift reports to meet productivity and customer service goals.

The position supports a revolving schedule with weekend work, typically 2:00 PM to 10:30 PM EST, and requires a high school diploma or GED with strong communication skills in English.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Data entry of work orders and ensuring each order is entered into the system.
• Manage and assign wheelchair agent work orders and equipment.
• Maintain daily shift reports and monitor staffing levels.
• Oversee productivity and customer service requirements on the designated shift.
• Coach and guide front‑line employees and enforce policies.

Skills

Data entry

Shift scheduling

Customer service

Team supervision

Education

High School Diploma or GED

Job description

ABM Industries is seeking a Dispatch Supervisor to oversee a team and ensure timely processing of SSR work orders. The role involves data entry, assigning wheelchair agents, and maintaining shift reports to meet productivity and customer service goals.

The position supports a revolving schedule with weekend work, typically 2:00 PM to 10:30 PM EST, and requires a high school diploma or GED with strong communication skills in English.