Dispatch Operations Lead – Customer Service

Adecco; Suffolk (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401K

Commuter Benefits

Paid Leave

Job summary

A Lead Customer Service Representative - Dispatch Operations role at Adecco in Suffolk, VA requires coordinating a team of customer service reps, overseeing daily dispatch activities, and maintaining high service levels. You will monitor routing and delivery operations, resolve escalations, and drive performance metrics in a fast-paced setting.

The position offers in-person work with a schedule that supports weekday operations, and benefits include medical, dental, vision, life insurance, and a

Qualifications

• 4+ years of customer service experience.
• 1+ year of team lead or supervisory experience.
• 1+ year of dispatch experience (routing, route monitoring, delivery coordination).
• Strong organizational and time management skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Open availability to meet business needs.

Responsibilities

• Lead and support a team of customer service representatives
• Monitor routing and delivery operations
• Handle escalated customer concerns
• Track team performance and operational metrics
• Troubleshoot issues and improve efficiency
• Coordinate with delivery teams to ensure excellent service

Skills

Customer service

Team leadership

Dispatch operations

Organization

MS Office

Availability

Job description

A Lead Customer Service Representative - Dispatch Operations role at Adecco in Suffolk, VA requires coordinating a team of customer service reps, overseeing daily dispatch activities, and maintaining high service levels. You will monitor routing and delivery operations, resolve escalations, and drive performance metrics in a fast-paced setting.

The position offers in-person work with a schedule that supports weekday operations, and benefits include medical, dental, vision, life insurance, and a