Evening Customer Support Specialist — Hybrid Potential

pencor; Palmerton (Carbon County); Hybrid; USD 34,000 - 46,000; Full time

Job summary

PenTeleData is hiring a detail-oriented Customer Service Representative to be the first point of contact for customers. The role involves handling calls, chats, and emails, troubleshooting issues, and coordinating with teams to resolve service problems.

Training is conducted on-site 3PM-11PM for six weeks, with future potential to move to hybrid work as performance metrics are met. Pennsylvania residency is required during WFH eligibility evaluation.

Qualifications

• H.S. Diploma or G.E.D. required.
• Residency in Pennsylvania required.
• Experience with customers on a daily basis preferred.
• Proficient in Word and Excel; basic Windows knowledge.
• Excellent communication and data entry skills.

Responsibilities

• Handle customer interactions via inbound/outbound calls, chats, and emails.
• Troubleshoot a range of product/service issues for PenTeleData and partners.
• Address abuse issues/policy violations with customers.
• Coordinate with other teams to route calls/cases.
• Process changes to existing accounts and answer billing questions.
• Maintain records of customer interactions and perform special projects.

Skills

Customer service

Communication skills

Typing / Data Entry

Multitasking

Teamwork

Problem solving

Negotiation

Organizational skills

Education

H.S. Diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

PenTeleData is hiring a detail-oriented Customer Service Representative to be the first point of contact for customers. The role involves handling calls, chats, and emails, troubleshooting issues, and coordinating with teams to resolve service problems.

Training is conducted on-site 3PM-11PM for six weeks, with future potential to move to hybrid work as performance metrics are met. Pennsylvania residency is required during WFH eligibility evaluation.