Evening Customer Support Specialist

CRG; Santa Clara (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

CRG is seeking a customer support associate to assist customers, partners, and drivers by phone and email. You will handle complaints professionally, monitor delivery routes, scan haul-away pods, and process order changes or cancellations.

Ideal candidates bring call center experience, strong customer service and problem-solving skills, and the ability to multitask in a fast-paced environment. High school diploma preferred and prior MS Office familiarity helps.

Qualifications

• High school diploma or equivalent preferred.
• 1 year of related experience preferred, ideally in a call center.
• Strong customer service and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to work under pressure while providing excellent customer service.

Responsibilities

• Assist customers, business partners, and drivers by phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery route progress and provide updates as needed.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.

Skills

Call center

Customer service

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

MS Project

Job description

CRG is seeking a customer support associate to assist customers, partners, and drivers by phone and email. You will handle complaints professionally, monitor delivery routes, scan haul-away pods, and process order changes or cancellations.

Ideal candidates bring call center experience, strong customer service and problem-solving skills, and the ability to multitask in a fast-paced environment. High school diploma preferred and prior MS Office familiarity helps.