Customer Service Representative

CRG; Santa Clara (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

CRG is seeking a customer support associate to assist customers, partners, and drivers by phone and email. You will handle complaints professionally, monitor delivery routes, scan haul-away pods, and process order changes or cancellations.

Ideal candidates bring call center experience, strong customer service and problem-solving skills, and the ability to multitask in a fast-paced environment. High school diploma preferred and prior MS Office familiarity helps.

Qualifications

• High school diploma or equivalent preferred.
• 1 year of related experience preferred, ideally in a call center.
• Strong customer service and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to work under pressure while providing excellent customer service.

Responsibilities

• Assist customers, business partners, and drivers by phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery route progress and provide updates as needed.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.

Skills

Call center

Customer service

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

MS Project

Job description

Schedule: Monday–Friday, 3:00 PM–11:30 PM

Training: May train on the day shift for 2–3 weeks

Interview Required: No

Job Responsibilities

• Assist customers, business partners, and drivers by phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery route progress and provide updates as needed.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.

Requirements

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• High school diploma or equivalent preferred.
• At least 1 year of related experience preferred, ideally in a call center.
• Strong customer service and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to work under pressure while providing excellent customer service.