Evening Customer Experience Specialist (In-Office)

IGOpeople; Tyrone (Blair County); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Referral program

Snacks & coffee included

Job summary

InspectionGo is seeking a Customer Service Representative to support homebuyers after inspections in Tyrone, PA, on-site. You will confirm details, answer questions, gather feedback, and guide customers to the next step, including scheduling consultations with Haven Assistant.

This role emphasizes warm outbound follow-up, clean CRM documentation, and consistent execution. Onboarding includes scripts and coaching; shifts run 2:00 PM–10:00 PM with some flexibility.

Qualifications

• Strong communication and a calm, professional phone presence.
• Excellent organization and follow-up habits.
• Comfortable with phone work, documentation, and daily execution standards.
• Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately).
• Availability for 2:00PM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed.
• Spanish-speaking (bilingual Spanish/English) is a plus, not required.

Responsibilities

• Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries.
• Provide customer support by confirming details, answering questions, and ensuring the next step is clear.
• Schedule consultations with the HomeBinder Assistant team when appropriate.
• Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality.
• Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters).
• Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate).
• Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.

Job description

InspectionGo is seeking a Customer Service Representative to support homebuyers after inspections in Tyrone, PA, on-site. You will confirm details, answer questions, gather feedback, and guide customers to the next step, including scheduling consultations with Haven Assistant.

This role emphasizes warm outbound follow-up, clean CRM documentation, and consistent execution. Onboarding includes scripts and coaching; shifts run 2:00 PM–10:00 PM with some flexibility.