Bilingual Customer Service Representative (2nd Shift)

InscpectionGo Inc; Tyrone, Northern (Blair County, KY); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

On-site in Tyrone, PA

Training opportunities

Team environment

Bonus opportunities

Job summary

InspectionGo, Inc. is hiring a Bilingual Customer Service Representative who will work in the Tyrone, PA office. You will use English and Spanish to assist customers, answer questions, and help clients find the right solutions while delivering exceptional service.

The role emphasizes warm leads, no cold calling, and opportunities for growth within a supportive team. Full-time, in-office position with a competitive base pay and bonus opportunities.

Qualifications

• Fluent in English and Spanish.
• Strong communication and customer service skills.
• Friendly, professional, and dependable.
• Comfortable communicating with customers by phone.
• Positive attitude and willingness to learn.
• Previous customer service or sales experience is a plus!

Responsibilities

• Build and maintain strong relationships with existing and potential clients.
• Understand clients' needs, preferences, and pain points to provide an experience that best serves their needs.
• Communicate features, benefits, and value propositions clearly and persuasively.
• Complete sales activities (calls, texts, emails) to convert Spanish-speaking clients into scheduled meetings on your calendar
• Maintain accurate and up-to-date records in the company software tools.
• Collaborate with the sales and customer service teams to ensure a seamless and exceptional client experience.
• Assist with translating customer-facing materials into conversational Spanish to ensure authenticity.

Skills

Bilingual English/Spanish

Strong communication

Customer service

Phone communication

Positive attitude

Sales experience a plus

Job description

¿Hablas inglés y español? ¡Estamos contratando!

Are you fluent in English and Spanish and enjoy helping people? We're looking for a motivated Bilingual Customer Service Representative to join our growing team!

In this role, you'll use your bilingual communication skills to assist customers, answer questions, provide excellent service, and help customers find the right solutions.

What we’re looking for:

• Fluent in English and Spanish
• Strong communication and customer service skills
• Friendly, professional, and dependable
• Comfortable communicating with customers by phone
• Positive attitude and willingness to learn
• Previous customer service or sales experience is a plus!

What we offer:

• $13–$15/hour + bonus opportunities
• Full-time employment
• On-site position in Tyrone, PA
• Training and opportunities to grow
• Supportive team environment

Why Choose InspectionGo?

• Culture that supports you — We operate with authenticity, respect, and collaboration. You’ll work alongside team members who believe in empowering each other.
• Career growth — Many of our team members have been promoted internally to higher paying roles or leadership positions. Here, you’re not stuck — you’re supported to advance.
• No cold calling! You’ll be connecting with warm leads from our engaged partners and client referrals, allowing you to focus on what you do best: closing and building relationships.
• Modern, open office environment — Work in our beautiful downtown Tyrone location with a supportive, fun, and dynamic team, free snacks and coffee, and a collaborative spirit.
• Flexible scheduling — we help you build a schedule that works for you, including the ability to work 4 - 10 hour shifts.
• Compensation & benefits — Competitive base pay, commission opportunities, employee discounts, flexible scheduling, and opportunities for advancement.

The role of the Bilingual Customer Service Rep is an in-office position focused on effectively engaging with clients in English and Spanish to help support our diverse client base and remove language barriers to ensure every customer receives a tailored, professional experience.

You will seamlessly transition between English and Spanish to serve customers effectively,

making outbound phone calls, answering inbound calls, and monitoring text responses to customers to follow up on services provided, review benefits included, and invite them to take a consultation call with a member of the Haven Assistant sales team.

What You’ll Do:

• Build and maintain strong relationships with existing and potential clients.
• Understand clients' needs, preferences, and pain points to provide an experience that best serves their needs.
• Communicate features, benefits, and value propositions clearly and persuasively.
• Complete sales activities (calls, texts, emails) to convert Spanish-speaking clients into scheduled meetings on your calendar
• Maintain accurate and up-to-date records in the company software tools.
• Collaborate with the sales and customer service teams to ensure a seamless and exceptional client experience.
• Assist with translating customer-facing materials into conversational Spanish to ensure authenticity.

What You’ll Bring:

• A positive, energetic mindset with a passion for people
• Excellent phone and in-person communication skills
• Motivation, perseverance, and a desire to grow a career
• Organizational skills to keep on top of details and client records
• Problem-solving skills to overcome objections
• Ability to work evenings

Other Job Requirements:

The requirements described here represent those that an employee must meet to perform the essential functions of this job successfully. Certain physical conditions may preclude an individual from performing these required job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to speak, read, and write (legibly) in the English language without assistance and to demonstrate solid computer skills to include, but not be limited to, accurate and timely data entry, login/out, screen, program, and website navigation. Must be able to work independently without direct supervision and as part of a team, produce expected results. Must routinely apply practical critical thinking skills to improve processes, troubleshoot situations, and resolve problems.

The job is primarily performed indoors in a traditional office setting with a temperature-controlled environment. The person holding this job must constantly talk, hear, stand, or sit for extended periods while using a computer, telephone, or other productivity devices to communicate with others and conduct business. While performing the duties of this job, the individual is occasionally required to reach with hands and arms, use their arms and legs and move their whole body and balance, walk, stoop, maneuver, carry, lift, push, pull, and occasionally move materials/objects weighing less than 20 pounds. This role requires frequent use of fingers and hands to handle, feel, or operate objects such as computer keyboards, office equipment, and audio/video/telecommunications equipment. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision), the ability to identify deviations and differences from an established tolerance or standard and adjust focus between objects, materials, colors, and textures.

• Applicants must be currently authorized to work in the United States on a full-time basis.
• Applicants must be at least 18 years of age.
• The Company reserves the right to alter, change, modify, and/or terminate this job posting without notice or obligation. No recruiters, please; principal applicants only.

InspectionGo, Inc., is an Equal Opportunity Employer. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. If you need reasonable accommodations because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Job Type: Full-time

Ability to Commute:

• Tyrone, PA 16686 (Preferred)

Ability to Relocate:

• Tyrone, PA 16686: Relocate before starting work (Preferred)

Work Location: In person