2nd Shift Customer Service Representative

IGOpeople; Tyrone (Blair County); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Flexible schedule

Referral program

Snacks & coffee included

Job summary

InspectionGo is seeking a Customer Service Representative to support homebuyers after inspections in Tyrone, PA, on-site. You will confirm details, answer questions, gather feedback, and guide customers to the next step, including scheduling consultations with Haven Assistant.

This role emphasizes warm outbound follow-up, clean CRM documentation, and consistent execution. Onboarding includes scripts and coaching; shifts run 2:00 PM–10:00 PM with some flexibility.

Qualifications

• Strong communication and a calm, professional phone presence.
• Excellent organization and follow-up habits.
• Comfortable with phone work, documentation, and daily execution standards.
• Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately).
• Availability for 2:00PM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed.
• Spanish-speaking (bilingual Spanish/English) is a plus, not required.

Responsibilities

• Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries.
• Provide customer support by confirming details, answering questions, and ensuring the next step is clear.
• Schedule consultations with the HomeBinder Assistant team when appropriate.
• Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality.
• Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters).
• Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate).
• Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.

Job description

Customer Service Representative

Department: Haven Assistant
Location: Tyrone, PA (On-site) - not remote
Employment Type: Full-time (30+ hrs/week)

About InspectionGo

InspectionGo helps homeowners manage and protect their most valuable investment—theirhome. Through our digital platform and HomeBinder Assistant service, we organize essential home information and guide customers through key next steps with clarity and care.

The Role

This is a customer service / customer support / customer experience role supportinghomebuyers after their inspection. You’ll confirm details, answer questions, capture feedbackabout the inspection experience, and guide customers to the right next step - includingscheduling a consultation with our Haven Assistant team when appropriate. Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inboundreplies/callbacks from clients you’ve contacted. Success here comes from strong follow-through,clean documentation, and consistent execution. You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.

Schedule & Availability

• Full-time: 30+ hours/week 2pm-10pm
• Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO.
• Our operating hours are 8:00 AM–10:00 PM.
• We are primarily hiring for shifts starting at 2:00pm or later (especially weeknights/evenings).
• The more weeknight availability you have, the better.
• Weekend shifts are rare, but occasional weekend availability is a plus when needed.
• Schedules are set in advance. We can offer some flexibility, but shifts are not fullycustomizable.
• Shifts are assigned based on coverage needs; applicants with more weeknightavailability are prioritized.

What You’ll Do

• Make outbound follow-up calls/texts (primary) and handle occasional inboundreplies/inquiries
• Provide customer support by confirming details, answering questions, and ensuring thenext step is clear
• Schedule consultations with the HomeBinder Assistant team when appropriate
• Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality
• Use our CRM/task system to document clean, accurate notes, update records, andcomplete follow-up tasks (accuracy matters)
• Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy,and consults scheduled when appropriate)
• Ensure each customer handoff is complete, consistent, and easy for the next teammember to continue.

What Success Looks Like

• Customers feel taken care of - not pressured
• You follow through: you do what you say you’ll do, when you say you’ll do it
• Notes and tasks are complete and clear enough that anyone can pick up the thread
• Consultations are scheduled with the right context captured (clean handoffs)
• Your customer feedback helps identify trends and improve the inspection experienceover time
• You consistently meet execution and quality expectations

What We’re Looking For

• Strong communication and a calm, professional phone presence
• Excellent organization and follow-up habits
• Comfortable with phone work, documentation, and daily execution standards
• Comfortable working in a CRM/task queue (updating records, completing tasks, anddocumenting outcomes accurately)
• Coachable: you like feedback and improve quickly
• Availability for 2:00PM–10:00 PM coverage, especially weeknights/evenings; rareweekends as needed
• Spanish-speaking (bilingual Spanish/English) is a plus, not required

Compensation

• Base pay: $13–$15/hour (based on experience)
• Performance incentives: paid monthly based on execution + quality/compliance
• Incentives become available once you’ve completed onboarding and are approved to work independently.
• Ramp time varies by aptitude and execution quality - the faster you’re ready, thesooner incentives begin.
• Incentive earnings typically average $400–$900/month (varies by performanceand hours worked)

Why Join InspectionGo

• Supportive culture: authenticity, respect, collaboration
• Warm leads only (no cold calling)
• Modern office environment (snacks & coffee included)
• Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO
• Referral bonuses available
• Growth: Consistent quality, follow-through, and positive team impact can lead toexpanded responsibilities and internal growth as openings arise.

Additional Requirements

• At least 18 years old
• Authorized to work in the U.S.

This role is performed in a traditional office environment and requires extended periods ofsitting/standing, speaking, computer use, and phone communication. Reasonableaccommodations may be provided.

InspectionGo is an Equal Opportunity Employer. For accommodation requests, [e-mail].

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s)

• What does customer service mean to you?

Shift availability

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute

• Tyrone, PA 16686 (Required)

Work Location: In person