Evening Customer Experience Coordinator | 401k & Tuition

Dal-Tile Distribution, Inc.; Sunnyvale, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Sunnyvale, TX, is seeking a Warehouse Customer Experience Associate to coordinate inquiries, process orders, and resolve issues during the 4:30 PM–1:00 AM shift. You will handle calls, emails, and chat, and maintain accurate records.

The role requires a bachelor's degree in a related field or equivalent experience (0–2 years). You will support a customer-first culture, with benefits including 401k matching, employee discounts, and tuition reimbursement.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.
• Strong multi-tasking, prioritization, and communication skills.

Responsibilities

• Handle customer calls, emails, and chat to respond promptly and accurately.
• Process orders, delivery status, claims, purchase orders, and related tasks.
• Coordinate communication with customers and associates to resolve issues.
• Maintain accurate records of customer interactions and resolutions.
• Provide basic analysis and apply procedures to solve problems.

Skills

Multi-tasking

Prioritization

Attention to detail

Integrity & discretion

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Dal-Tile Distribution, Inc. in Sunnyvale, TX, is seeking a Warehouse Customer Experience Associate to coordinate inquiries, process orders, and resolve issues during the 4:30 PM–1:00 AM shift. You will handle calls, emails, and chat, and maintain accurate records.

The role requires a bachelor's degree in a related field or equivalent experience (0–2 years). You will support a customer-first culture, with benefits including 401k matching, employee discounts, and tuition reimbursement.