CUSTOMER EXPERIENCE COORDINATOR

Dal-Tile Distribution, Inc.; Sunnyvale, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Sunnyvale, TX, is seeking a Warehouse Customer Experience Associate to coordinate inquiries, process orders, and resolve issues during the 4:30 PM–1:00 AM shift. You will handle calls, emails, and chat, and maintain accurate records.

The role requires a bachelor's degree in a related field or equivalent experience (0–2 years). You will support a customer-first culture, with benefits including 401k matching, employee discounts, and tuition reimbursement.

Qualifications

• Bachelor's degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.
• Strong multi-tasking, prioritization, and communication skills.

Responsibilities

• Handle customer calls, emails, and chat to respond promptly and accurately.
• Process orders, delivery status, claims, purchase orders, and related tasks.
• Coordinate communication with customers and associates to resolve issues.
• Maintain accurate records of customer interactions and resolutions.
• Provide basic analysis and apply procedures to solve problems.

Skills

Multi-tasking

Prioritization

Attention to detail

Integrity & discretion

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

(Schedule flexibility is a must due to business needs)

Shift

4:30 PM - 1:00 AM

Objective

Coordinates various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.

Major Functions & Scope

• Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
• Respond promptly to customer inquiries through various channels, including phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Education & Knowledge

• Bachelors degree in a related field or equivalent education and/or experience.
• 0-2 years relevant experience or equivalent education and/or experience.

Competencies

• multi-tasking
• prioritizing
• attention to detail
• integrity and discretion in handling sensitive and confidential information
• interpersonal and communication skills

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type

Warehouse Jobs

Req ID

93633