Evening CSR: 24/7 Veterinary Emergency Center

Ethos Veterinary Health; Parker (SD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Matching

Employee Assistance Program (EAP)

Uniform Allowance

Shift Differential Pay

Paid time off – Sick, Vacation, Bereav

Bereavement Leave

Holiday Premium Pay

On-Call Incentives

Referral Program

Job summary

Animal Emergency & Specialty Center (AESC) is seeking a Client Service Representative (PM Shifts) in Parker, CO. The role supports front desk operations, patient scheduling, and client communications for emergency and specialty services.

AESC offers competitive pay and a comprehensive benefits package to a compassionate, customer-focused team. The CSR will handle calls, appointments, payments, and records with empathy and professionalism, while rotating through shifts to cover peak times in a

Qualifications

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Coordinate the use of exam rooms efficiently.

Skills

Customer service

English fluency

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Animal Emergency & Specialty Center (AESC) is seeking a Client Service Representative (PM Shifts) in Parker, CO. The role supports front desk operations, patient scheduling, and client communications for emergency and specialty services.

AESC offers competitive pay and a comprehensive benefits package to a compassionate, customer-focused team. The CSR will handle calls, appointments, payments, and records with empathy and professionalism, while rotating through shifts to cover peak times in a