Evening Crisis Intervention Specialist

Chestnut Health Systems; Illinois; On-site; USD 23,000 - 25,000; Full time

Job summary

Chestnut Health Systems is seeking a Crisis Intervention Engagement Technician to perform community-based outreach, engagement, and crisis intervention for individuals with untreated mental health or substance use challenges in Illinois. The role emphasizes safety planning, linkage to treatment, and collaboration with other staff for most shifts, typically 3:00 PM–11:30 PM.

The position supports Chestnut’s mission in Illinois and Missouri with emphasis on recovery-oriented care and

Qualifications

• Minimum age 21 with a high school diploma or equivalent.
• Demonstrated experience or skills in human services and working with adults.
• Personal recovery experience and willingness to share lived recovery journey.
• Ability to obtain CRSS credential within one year of hire.
• Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience.
• Ability to remain calm and even-tempered in potentially volatile situations.
• Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners.
• Basic computer proficiency, including MS Word, email, and EMR.
• Valid driver’s license, private automobile insurance, and insurability.

Responsibilities

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
• Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
• Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
• Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and Chestnut-mandated education.
• Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards.
• Protect the confidentiality of all consumer and organizational information.
• Provide backup support to team members and complete other duties as assigned.

Skills

Crisis intervention

Community outreach

Team collaboration

Computer proficiency

Education

High school diploma

CRSS credential within 1 year

Tools

EMR systems

Job description

Chestnut Health Systems is seeking a Crisis Intervention Engagement Technician to perform community-based outreach, engagement, and crisis intervention for individuals with untreated mental health or substance use challenges in Illinois. The role emphasizes safety planning, linkage to treatment, and collaboration with other staff for most shifts, typically 3:00 PM–11:30 PM.

The position supports Chestnut’s mission in Illinois and Missouri with emphasis on recovery-oriented care and