Evening Crisis Intervention & Recovery Outreach Technician

Chestnut Health Systems; Alton (IL); On-site; USD 48,712,000 - 51,577,000; Full time

Job summary

Chestnut Health Systems is seeking a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention for individuals with untreated mental health, substance use, or co-occurring challenges.

The role emphasizes stabilization, safety planning, and connecting clients to appropriate services; shifts run 3:00 PM–11:30 PM and require collaboration with a teammate.

Qualifications

• Minimum age 21 with a high school diploma or equivalent.
• Demonstrated experience or skills in human services and working with adults.
• Ability to obtain CRSS credential within one year of hire.
• Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience.
• Ability to remain calm and even-tempered in potentially volatile situations.
• Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners.
• Basic computer proficiency, including MS Word, email, and EMR.
• Valid driver’s license, private automobile insurance, and insurability.

Responsibilities

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
• Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
• Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
• Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and Chestnut-mandated education.
• Promote Chestnut's culture of customer service excellence by adhering to organizational behavioral standards.
• Protect the confidentiality of all consumer and organizational information.
• Provide backup support to team members and complete other duties as assigned.

Skills

Interpersonal skills

Crisis intervention

Trauma-informed approach

Collaboration

Documentation

Calm under pressure

Driver's license

Education

High school diploma or equivalent

Tools

MS Word

Email

EMR

Job description

Chestnut Health Systems is seeking a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention for individuals with untreated mental health, substance use, or co-occurring challenges.

The role emphasizes stabilization, safety planning, and connecting clients to appropriate services; shifts run 3:00 PM–11:30 PM and require collaboration with a teammate.