Evening Crisis Intervention Specialist

Chestnut Health Systems Inc; Madison, Northern (WI, KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Chestnut Health Systems is seeking a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention services in Madison, WI. The role supports stabilization, safety planning, and connections to mental health and substance use treatment.

Shifts are 3:00 PM–11:30 PM and require collaboration with another staff member on most shifts. A high school diploma or equivalent and experience in human services are required; CRSS credential can be pursued

Qualifications

• Minimum age 21 with a high school diploma or equivalent.
• Demonstrated experience or skills in human services and working with adults.
• Personal recovery experience and willingness to appropriately share lived recovery journey.
• Ability to obtain CRSS credential within one year of hire.

Responsibilities

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
• Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
• Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
• Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and chestnut-mandated education.
• Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards.
• Protect the confidentiality of all consumer and organizational information.
• Provide backup support to team members and complete other duties as assigned.

Skills

Human services experience

CRSS within 1 year

Calm under pressure

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Word

EMR system

Email

Job description

Chestnut Health Systems is seeking a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention services in Madison, WI. The role supports stabilization, safety planning, and connections to mental health and substance use treatment.

Shifts are 3:00 PM–11:30 PM and require collaboration with another staff member on most shifts. A high school diploma or equivalent and experience in human services are required; CRSS credential can be pursued