Crisis Intervention Engagement Technician

Chestnut Health Systems Inc; Madison, Northern (WI, KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

Chestnut Health Systems is seeking a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention services in Madison, WI. The role supports stabilization, safety planning, and connections to mental health and substance use treatment.

Shifts are 3:00 PM–11:30 PM and require collaboration with another staff member on most shifts. A high school diploma or equivalent and experience in human services are required; CRSS credential can be pursued

Qualifications

• Minimum age 21 with a high school diploma or equivalent.
• Demonstrated experience or skills in human services and working with adults.
• Personal recovery experience and willingness to appropriately share lived recovery journey.
• Ability to obtain CRSS credential within one year of hire.

Responsibilities

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
• Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
• Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
• Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and chestnut-mandated education.
• Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards.
• Protect the confidentiality of all consumer and organizational information.
• Provide backup support to team members and complete other duties as assigned.

Skills

Human services experience

CRSS within 1 year

Calm under pressure

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Word

EMR system

Email

Job description

Overview

The Crisis Intervention Engagement Technician provides community-based outreach, engagement, and crisis intervention services for individuals experiencing untreated mental health, substance use, or co-occurring challenges. This position works closely with individuals in non-clinical settings, supporting stabilization, safety planning, and connection to appropriate services. The role is scheduled3:00 PM–11:30 PM, and requires collaboration with another staff member for most shifts.

Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Responsibilities

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote the recovery model of care by utilizing trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete all required documentation and data entry in accordance with program, funder, and agency requirements, including treatment/recovery/safety plans and progress notes.
• Maintain timely and accurate records, ensuring treatment/recovery/safety plans are completed onsite and documentation is submitted within required timeframes.
• Build and maintain positive working relationships with consumers, natural supports, hospitals, jails, emergency medical services, and community partners.
• Attend required supervision, staff meetings, trainings, and program development activities, including CRSS training and chestnut-mandated education.
• Promote Chestnut’s culture of customer service excellence by adhering to organizational behavioral standards.
• Protect the confidentiality of all consumer and organizational information.
• Provide backup support to team members and complete other duties as assigned.

Qualifications

• Minimum age of 21 with a high school diploma or equivalent.
• Demonstrated experience or skills in human services and working with adults.
• Personal recovery experience and willingness to appropriately share lived recovery journey.
• Ability to obtain Certified Recovery Support Specialist (CRSS) credential within one year of hire.
• Preferred background in social services, teaching, corrections/policing, patient care, or lived recovery/work experience.
• Ability to remain calm and even-tempered in potentially volatile situations.
• Strong interpersonal skills and ability to work collaboratively with consumers, staff, and community partners.
• Basic computer proficiency, including MS Word, email, and electronic medical records (EMR).
• Valid driver’s license, private automobile insurance, and insurability.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits!

EOE – Minorities/Females/Veteran/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

The anticipated starting pay for new hires for this position is between $17.00 - $18.00 per hour. There are several factors taken into consideration in determining base pay, including but not limited to: job‑related qualifications, skills, experience, local market conditions, and internal equity.