Evening Concierge — Welcoming Resident & Guest Experience

Prime Senior Management LLC; Gastonia (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Prime Independent Living is seeking a warm Front Desk Concierge for weekend coverage from 4:00 PM to 12:00 AM. You will greet residents, families, and visitors, answer calls, and support daily community operations to create a welcoming environment.

The role emphasizes hospitality, strong communication, and the ability to connect with people. Experience in customer service or hospitality is preferred, with a focus on teamwork and confidentiality.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to connect with people and make others feel welcome.
• Strong organization and multitasking abilities.
• Proficient with computers and office technology.

Responsibilities

• Welcome residents, families, guests and visitors with warmth and genuine hospitality.
• Create a positive first impression and help everyone feel welcome and supported.
• Answer and direct incoming calls with professionalism and customer service.
• Assist visitors and connect them with the appropriate team members.
• Represent Prime with hospitality standards and a helpful demeanor.
• Build relationships with residents and provide friendly assistance with daily needs.
• Receive and distribute mail and packages for residents.
• Help welcome new residents and support smooth transitions into the community.
• Maintain resident directories and emergency contact information.
• Help residents navigate community services, events and resources.
• Support daily front desk operations and keep the community organized.
• Assist with mailings, filing, data entry, and other admin tasks.
• Maintain accurate records and community information.
• Monitor check-in and safety systems and report concerns.
• Provide administrative support to leadership and departments as needed.
• Monitor entrances, cameras and safety systems as directed.
• Keep lobby and reception areas clean, organized and welcoming.
• Communicate maintenance concerns and resident needs to appropriate teams.
• Ensure common areas reflect Prime's hospitality standards.
• Respond calmly to unexpected situations following procedures.

Skills

Customer service

Hospitality

Communication

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Microsoft Office

Job description

Prime Independent Living is seeking a warm Front Desk Concierge for weekend coverage from 4:00 PM to 12:00 AM. You will greet residents, families, and visitors, answer calls, and support daily community operations to create a welcoming environment.

The role emphasizes hospitality, strong communication, and the ability to connect with people. Experience in customer service or hospitality is preferred, with a focus on teamwork and confidentiality.