Weekend Evening Concierge — Guest Experience Lead

Prime Senior Management LLC; Gastonia (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Prime Independent Living in Gastonia, NC is seeking an Evening Front Desk Concierge (4:00 PM–12:00 AM) to greet residents, families, and guests with warmth and professionalism.

You will handle phones, assist residents with daily needs, manage mail and check-in, and coordinate with team members to support daily operations. Weekend and holiday availability is required; you’ll be a friendly face who helps create a welcoming community.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, concierge, front desk, administrative support, or senior living preferred.
• Warm, professional communication and interpersonal skills.
• Natural ability to connect with people and make others feel welcome.
• Strong organization, attention to detail, and multitasking skills.
• Comfortable using computers, Microsoft Office, and basic office technology.
• Ability to maintain confidentiality and exercise sound judgment.
• Dependable, professional, and comfortable working both independently and as part of a team.
• Ability to stand, sit, and move throughout the community as needed.
• Flexibility to work weekends, holidays, or varying shifts based on community needs.
• Successful completion of required background screening and drug testing.
• Genuine appreciation for serving older adults and creating meaningful experiences.

Responsibilities

• Welcome residents, families, guests, and visitors with warmth, professionalism, and genuine hospitality.
• Create a positive first impression and help ensure everyone who enters the community feels welcomed and supported.
• Answer and direct incoming phone calls with professionalism and excellent customer service.
• Assist visitors with questions and connect them with the appropriate team members.
• Serve as a positive representative of Prime and our commitment to exceptional hospitality.
• Build meaningful relationships with residents and provide friendly, attentive assistance with day-to-day requests.
• Receive and distribute mail, packages, floral deliveries, and other resident items.
• Help welcome new residents and families and support a smooth transition into the community.
• Maintain resident directories, emergency contact information, and community communication resources.
• Help residents and families navigate community services, events, and resources.
• Support daily front desk operations and help keep the community organized and running smoothly.
• Assist with correspondence, mailings, filing, data entry, and other administrative tasks.
• Maintain accurate records and community information.
• Monitor resident check-in and safety systems and communicate concerns to the appropriate team members.
• Provide administrative support to community leadership and departments as needed.
• Monitor community entrances, alarms, cameras, and other safety systems as directed.
• Help maintain a clean, organized, and welcoming lobby and reception area.
• Communicate maintenance concerns, resident needs, and operational issues to the appropriate department.
• Help ensure common areas reflect Prime's standards for hospitality and presentation.
• Respond calmly and professionally to unexpected situations and follow established community procedures.
• Work closely with all departments to support residents and daily community operations.
• Assist with resident events, special projects, and community celebrations.
• Help connect residents and guests with dining, activities, transportation, maintenance, and other community services.
• Step in to support community needs as appropriate and help create a seamless resident experience.

Skills

Customer service

Hospitality

Concierge

Front desk

Administrative support

Communication

Organization

MS Office

Confidentiality

Teamwork

Weekend availability

Education

High school diploma or equivalent

Job description

Prime Independent Living in Gastonia, NC is seeking an Evening Front Desk Concierge (4:00 PM–12:00 AM) to greet residents, families, and guests with warmth and professionalism.

You will handle phones, assist residents with daily needs, manage mail and check-in, and coordinate with team members to support daily operations. Weekend and holiday availability is required; you’ll be a friendly face who helps create a welcoming community.