Weekend Front Desk Concierge - Warm Guest Experience

Prime Senior Management LLC; Gastonia (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Prime Independent Living is seeking a warm Front Desk Concierge to aid weekends with a friendly, professional presence for residents, families, guests, and team members. You’ll be the first contact and help with daily community operations, ensuring a welcoming atmosphere.

The ideal candidate has customer service or hospitality experience, strong communication and organization, and comfort with MS Office. This role suits someone who enjoys helping others and creating meaningful experiences for

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service, hospitality, concierge, front desk, administrative support, or senior living preferred.
• Warm, professional communication and interpersonal skills.
• Natural ability to connect with people and make others feel welcome.
• Strong organization, attention to detail, and multitasking skills.
• Comfortable using computers, Microsoft Office, and basic office technology.
• Ability to maintain confidentiality and exercise sound judgment.
• Dependable, professional, and able to work independently or as part of a team.
• Ability to stand, sit, and move throughout the community.
• Flexibility to work weekends, holidays, or varying shifts based on community needs.
• Background screening and drug testing requirements.
• Genuine appreciation for serving older adults and creating meaningful experiences.

Responsibilities

• Welcome residents, families, guests, and visitors with warmth and professionalism.
• Create a positive first impression and ensure visitors feel welcomed and supported.
• Answer and direct incoming phone calls with excellent customer service.
• Assist visitors with questions and connect them with appropriate team members.
• Serve as a positive representative of Prime and its hospitality standards.
• Build relationships with residents and provide friendly assistance with day-to-day requests.
• Receive and distribute mail, packages, and deliveries.
• Help welcome new residents and support transitions into the community.
• Maintain resident directories and emergency contact information.
• Help residents navigate community services, events, and resources.
• Support front desk operations and keep the community organized.
• Assist with correspondence, mailings, filing, data entry, and administrative tasks.
• Maintain accurate records and community information.
• Monitor check-in and safety systems and report concerns.
• Provide administrative support to community leadership and departments.

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Prime Independent Living is seeking a warm Front Desk Concierge to aid weekends with a friendly, professional presence for residents, families, guests, and team members. You’ll be the first contact and help with daily community operations, ensuring a welcoming atmosphere.

The ideal candidate has customer service or hospitality experience, strong communication and organization, and comfort with MS Office. This role suits someone who enjoys helping others and creating meaningful experiences for