Evening Concierge - Luxury Front Desk Role

B. F. Saul Company; Bethesda (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Salary incentive program

Tuition reimbursement

Commuter benefits

PTO

Job summary

The B. F. Saul Company is seeking an Evening Concierge for Hampden House in Bethesda, MD. Under the General Manager, you will deliver superior front desk service to residents, visitors and vendors during the 3:00 pm–11:00 pm shift.

You will greet residents, respond to inquiries, screen access, manage phone lines, assist with packages, and uphold professional image and customer service standards.

Qualifications

• High school diploma or GED.
• Related experience as a concierge or a strong customer service background.
• Ability to work under pressure.
• Strong organizational skills and attention to detail.
• Knowledge of Yardi is a plus.

Responsibilities

• Provide superior front desk customer service to residents, visitors and vendors.
• Greet residents and respond to requests and inquiries.
• Address residents’ concerns in line with customer service standards.
• Ensure only authorized individuals enter the building.
• Manage multiple phone lines and direct calls appropriately.
• Assist with resident packages and mail.

Skills

Customer service

Organizational skills

Written and verbal communication

Professional image

Education

High school diploma or GED

Tools

Yardi

Job description

The B. F. Saul Company is seeking an Evening Concierge for Hampden House in Bethesda, MD. Under the General Manager, you will deliver superior front desk service to residents, visitors and vendors during the 3:00 pm–11:00 pm shift.

You will greet residents, respond to inquiries, screen access, manage phone lines, assist with packages, and uphold professional image and customer service standards.