Concierge, Full Time Evening | Hampden House

Saul Centers, Inc.; Bethesda (MD); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Sales incentive program

Tuition reimbursement

Commuter benefits

PTO

Inclusive work culture

And more

Job summary

The B. F. Saul Company’s Hampden House in Bethesda, MD is seeking an Evening Concierge to provide exceptional front-desk service for residents, visitors and vendors.

Shift is Monday–Friday, 3:00 pm–11:00 pm. You will greet residents, handle packages, screen access, and manage multiple phone lines for a smooth reception process. Ideal candidates have a high school diploma or GED, strong customer service experience, good organization, and excellent written and verbal communication.

Qualifications

• Highschool diploma or GED.
• Related experience as a concierge or a strong customer service background.
• Ability to work under pressure.
• Strong organizational skills, attention to detail, and excellent follow-through skills.
• Strong written, verbal, and computer skills.
• Knowledge of Yardi is a plus.

Responsibilities

• Greet and respond to resident requests and inquiries.
• Address residents’ concerns in accordance with customer service standards.
• Ensure only authorized individuals enter the building.
• Manage multiple phone lines and direct calls to the appropriate destination.
• Assist with resident packages and mail.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Phone handling

Yardi knowledge

Education

Highschool diploma or GED

Tools

Yardi

Job description

Company Overview~

Since 1931, The B. F. Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties~ The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Do you have a passion for customer service and networking? Are you friendly with a positive attitude and strong organizational skills?

If so, we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Concierge with B.F. Saul Company & Affiliates at our newest property, Hampden House in Bethesda, MD.

Under the direction of the General Manager, the Evening Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. This shift is Monday -Friday 3~00 pm - 11~00 pm.

As a Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include~

• Having a gracious approach to all activities.
• Always presenting a professional image.
• Greeting and responding to resident requests and inquires.
• Addressing residents’ concerns in accordance with the company's customer service standards.
• Ensuring that only authorized individuals enter the building.
• Managing multiple phone lines and directing them to the appropriate destination.
• Assisting with resident packages and mail.
  
  

What You Bring~

As a Concierge you will need the following~

• Highschool diploma or GED.
• Related experience as a concierge or a strong customer service background.
• Ability to work under pressure.
• Strong organizational skills, attention to detail, and excellent follow-through skills.
• Strong written, verbal, and computer skills.
• Knowledge of Yardi is a plus.
  
  

Physical Requirements~

As a Concierge you must be able to lift 25 lbs. or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.

Core Company Competencies~

Excellence~

Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.

Ethics~

Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.

Results~

Consistently going above and beyond to deliver exceptional results and value for the team and the organization.

CORE JOB COMPETENCIES

The key areas that are critical to success in this position are~

Core Cultural Competency~

Demonstrates respect for people and company values, mission and vision. Maintains a respectful, diverse and inclusive work environment. Demonstrates cooperation with colleagues and establishes strong working relationships to deliver positive results. Sets high performance and ethical standards and strives for continuous improvement to actively contribute to the success of the Company particularly in the values of Excellence, Ethics, and Results.

Customer Service~

Responds to customer service requests in a timely, professional, and enthusiastic manner; gives high priority to customer satisfaction.

Attention to Detail~

Taking responsibility for a thorough and detailed method of working.

Initiative~

Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action.

Reliability~

Consistently good in quality and performance; ability to be trusted and depended on in one's job.

Employee Benefits & Perks

• competitive salary ($17/hr. - $21/hr. based on experience)
• a sales incentive program
• tuition reimbursement
• commuter benefits
• PTO
• a diverse and inclusive work culture
• and much more

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of The Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, incentive plans and more.

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process, please contact [e-mail] or 301-986-6000.

Equal Opportunity Employer/Veterans/Disabled