Evening Client Service Specialist (Pet Care)

VCA Animal Hospitals; Downers Grove (IL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Downers Grove, IL is seeking an experienced Evening Client Service Representative to join our team. The CSR will greet clients, schedule appointments, process payments, educate clients on pet care, and maintain medical records with accuracy.

We value personable yet professional service, offer competitive compensation starting at $18.00 per hour, and a comprehensive benefits package including medical, dental, vision, and paid time off.

Responsibilities

• Greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean at all times.

Job description

VCA Animal Hospitals in Downers Grove, IL is seeking an experienced Evening Client Service Representative to join our team. The CSR will greet clients, schedule appointments, process payments, educate clients on pet care, and maintain medical records with accuracy.

We value personable yet professional service, offer competitive compensation starting at $18.00 per hour, and a comprehensive benefits package including medical, dental, vision, and paid time off.