Evening Call Center & Communications Specialist

Children's of Alabama

Birmingham (AL)

On-site

USD 36,000 - 48,000

Full time

3 days ago

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Job summary

Children's of Alabama is seeking a Customer Support Specialist to join the COA Call Center and communications team on the Main Campus, McWane Building. This full-time Evening shift role provides first-tier support, handles inquiries, routes requests, creates service tickets, and escalates issues as needed, requiring calm, clear communication and the ability to work under pressure.

The position emphasizes empathetic customer service, prioritization of incidents, and knowledge of hospital policies

Qualifications

High School Diploma or equivalent required.
Associates degree in Computer Science is a plus.
Experience in customer service or call center preferred.
Familiarity with hospital communications and emergency notification is a plus.

Responsibilities

Provide first-tier customer support for COA Call Center and communications.
Answer inquiries, route requests to appropriate departments, and document service tickets.
Escalate issues as needed and follow established procedures for timely service.
Maintain professional, respectful, and customer-focused interactions, especially in stressful situations.
Assist with emergency notification and інформаtion sharing as required.