Evening AV Systems Technician & Team Lead

Virginia Tech; Blacksburg (VA); On-site; USD 48,331 - 59,072; Full time

Job summary

Virginia Tech is seeking an Evening Audio Visual Systems Technician to support Classroom Audio Visual Services. This role reports to the Director under the Office of the University Registrar and covers end‑user meetings, testing, maintenance, and repairs across classrooms, conference rooms, and boardrooms.

The position requires strong AV knowledge, effective communication, and the ability to work independently within a team.

Qualifications

• Several years of experience in the audio‑visual industry.
• Experience managing people.
• Experience in customer support related to AV systems.
• Experience troubleshooting AV components and systems.
• Experience documenting issues and resolutions through a ticketing system.
• Ability to communicate effectively in oral and written form.
• Experience with Windows, Mac, iOS, and Android computer systems.
• Must be able to move or lift a minimum of 50 pounds.
• Must be able to work from ladders or scaffolding as required.
• Valid driver’s license.

Responsibilities

• Provide preventative maintenance to AV systems including testing and cleaning.
• Test each AV system as required or requested.
• Meet end users to work through issues within a given space or spaces.
• Create and update help‑desk tickets once tasks have been completed.
• Provide support and recommendations to end users for in‑person, remote, and hybrid instructional solutions.
• Troubleshoot reported or discovered issues in any of the supported spaces as assigned.
• Update and help maintain an accurate inventory when components need to be changed.
• Install AV components as needed and perform a thorough test once installation is completed.
• Manage work‑study students to assist with the tasks noted above.

Skills

People management

Customer support

Troubleshooting AV systems

Ticketing system usage

Oral and written communication

Multi‑OS familiarity

Physical tasks (lifting)

Ladder/scaffold work

Driver’s license

Tools

Crestron

QSC

Job description

Virginia Tech is seeking an Evening Audio Visual Systems Technician to support Classroom Audio Visual Services. This role reports to the Director under the Office of the University Registrar and covers end‑user meetings, testing, maintenance, and repairs across classrooms, conference rooms, and boardrooms.

The position requires strong AV knowledge, effective communication, and the ability to work independently within a team.