Audio/Visual Technologist 2

Augusta University; Augusta (GA); On-site; USD 27,951 - 28,047; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Tuition Assistance Program

Earned vacation time

Job summary

Augusta University is seeking an Audio/Visual Technologist 2 to support instructional technologies and AV equipment. This full-time position entails setting up and troubleshooting various AV systems and collaborating with faculty and students. The ideal candidate will have strong communication skills and experience in customer service.

This role also involves training student AV support workers and possibly working evenings or weekends as needed. Benefits include health insurance, paid holidays, and tuition assistance eligibility after six months of employment.

Qualifications

• Bachelor's degree from an accredited college or university and two years of related experience.
• Experience in higher education and/or hospital environments is preferred.
• Must have a valid driver's license with a clean driving record.

Responsibilities

• Set up and operate a variety of AV systems including video conferencing.
• Conduct periodic inspections of AV equipment.
• Diagnose and resolve tier 1-2 level hardware and software issues.

Skills

Effective communication

Attention to detail

Organizational skills

Analytical and problem-solving abilities

Education

Bachelor's degree in a relevant field

Associate's degree

High school diploma or GED

Tools

Windows

Macintosh

AV hardware tools

Job description

Audio/Visual Technologist 2

Job ID: 299330

Location: Augusta University – Health Sciences Campus: 1120 15th Street, Augusta, GA 30912; Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Full Time

Job Summary

Under general supervision, the AV Technologist II will set up & operate a variety of instructional technologies, video conferencing and AV equipment, collaborating with faculty, staff, and students with an emphasis on excellent customer service. They will provide clear, concise, and diplomatic communications to resolve issues, and they will work as an integral part of the instructional support team to provide support for collaborative learning and presentations. The AV Technologist II will also provide tier II support, interacting with the Lead AV Technologist and the AV Engineering & Systems team. They will work in a team‑based environment and requires excellent communication skills among the team and customers. They will also mentor and train student AV support workers and will enter & resolve incidents/tasks in ServiceNow. Weekend and evening support of events may be required as needed.

Responsibilities

• Sets up, tests, and facilitates use of audio/visual systems, video teleconferencing systems, lecture capture systems, audio conferencing systems, Zoom/MS Teams, computers, and software to support classroom teaching, meetings, and special events. Provides assistance and technical support to presenters.
• Conducts periodic inspections of audio/visual equipment and classroom technologies to identify potential issues.
• Monitors and supports live delivery of instruction and special events using audio and video conferencing learning technologies.
• Diagnoses and resolves tier 1‑2 level hardware and software issues.
• Participates in the recommendation and development of reliable, efficient, and cost‑effective solutions.
• Coordinates with other IT teams to resolve escalated technical and functional issues.
• Trains and mentors new AV student workers and new full‑time AV staff.
• Maintains inventory of audio/visual systems and checkout equipment.
• Performs other duties as assigned or necessary, including support of classes and events outside normal business hours.

Required Qualifications

• Bachelor's degree from an accredited college or university and two years of related experience;
• Associate's degree and four years of related experience; or
• High school diploma, GED or equivalent and six years of related experience. Must have a valid driver's license with a clean driving record.

Preferred Qualifications

• Bachelor's or Associate's degree in IT, Computer Repair, Electronics, Audio‑Visual, Engineering, or related area; InfoComm‑Recognized AV Technologist Certificate.
• Experience working in higher education and/or hospital environment.
• Experience documenting functional requirements and determining technical specifications.
• Experience with Windows and Macintosh hardware/software support.
• Excellent customer service experience.

Knowledge

• Knowledge of teleconferencing, video conferencing, presentation systems, sound systems, SmartBoards, document cameras, wireless mic systems, Echo360 lecture capture, Zoom/MS Teams, web conferencing, live streaming, and related audiovisual hardware found in classrooms, conference rooms, and event settings.
• Knowledge of network connectivity.
• Knowledge of using hand tools of the AV trade is a plus.
• Knowledge of Microsoft Office products.

Skills

• Effective communication.
• Attention to detail and excellent organizational skills.
• Ability to maintain technical capability, professionalism, self‑motivation, self‑discipline, and focus under pressure.
• Physical ability to climb ladders and lift in excess of 50 lbs.
• Capacity to walk, stand, kneel, and crouch for long periods of time.

Abilities

• Analytical and problem‑solving abilities.
• Ability to maintain confidentiality.
• Ability to troubleshoot and resolve AV system issues.
• Ability to prioritize and execute tasks in a high‑pressure environment.
• Availability to work before or after hours, weekends as required.
• Ability to read and understand technical documentation and conduct research.

Shift / Salary / Benefits

Shift: Days; M‑F (Weekend and evening support of events may be required as needed).

Pay Band: B7

Salary: $20.29‑$20.36 hourly (commensurate with qualifications).

Recruitment Period: Until Filled.

Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, 13 paid holidays. Full‑time employees with at least six months employment may be eligible for Tuition Assistance Program.

Conditions of Employment

• Successful background check prior to starting.
• Employees must maintain confidentiality and adhere to cybersecurity and privacy policies.

Driver's License Statement

Candidate must have a valid driver's license; a driver's history report will be requested.

Other Information

Responsible for promoting a customer‑friendly environment and providing superior service to patients, students, faculty, and employees. Augusta University is a tobacco‑free environment.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.