Evening Admissions Counselor - Clinical Intake

Shorewood Behavioral Health; Madison (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive bonus opportunity

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Professional development & leadership

Job summary

Shorewood Behavioral Health is seeking an Admission Counselor to facilitate admissions, conduct intake assessments, and support utilization review to assure appropriate care levels. Evening shift options include 2p-10:30p or 3p-1:30p, with a full-time schedule and shift differential.

The role emphasizes building therapeutic relationships, confirming patient benefits, coordinating admissions, and ensuring accurate medical record documentation for payor authorization.

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure, CPR and de-escalation/restraint certification preferred.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at admission.
• Coordinate admission and transfer between referral sources and levels of care.
• Schedule and complete pre-admission assessments and communicate dispositions.

Skills

Empathy

Communication

Customer service

Organizational skills

Education

Bachelor’s degree in a social services field

Master's degree in a social services field or RN preferred

Job description

Shorewood Behavioral Health is seeking an Admission Counselor to facilitate admissions, conduct intake assessments, and support utilization review to assure appropriate care levels. Evening shift options include 2p-10:30p or 3p-1:30p, with a full-time schedule and shift differential.

The role emphasizes building therapeutic relationships, confirming patient benefits, coordinating admissions, and ensuring accurate medical record documentation for payor authorization.