Evening Account Lead — Janitorial Services

GDI Services Inc US; Cleveland (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

GDI Services Inc US is seeking an Assistant Account Manager in Cleveland, OH to oversee a janitorial team and ensure client expectations are met. You will train staff, assign shifts, and address customer concerns while maintaining compliance with timekeeping and payroll processes.

The role requires hands-on leadership, strong communication, and the ability to guide new hires through onboarding and training activities, while enforcing safety policies and procedures.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Team management

Communication

MS Office

Tools

MS Office

Job description

GDI Services Inc US is seeking an Assistant Account Manager in Cleveland, OH to oversee a janitorial team and ensure client expectations are met. You will train staff, assign shifts, and address customer concerns while maintaining compliance with timekeeping and payroll processes.

The role requires hands-on leadership, strong communication, and the ability to guide new hires through onboarding and training activities, while enforcing safety policies and procedures.