Evening Janitorial Account Manager

GDI Integrated Facility Services; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

GDI Integrated Facility Services in Cleveland, OH is seeking an Assistant Account Manager responsible for overseeing assigned accounts, managing and training the janitorial team, and inspecting buildings to ensure client expectations are met.

The role requires at least 2 years of progressive management experience in janitorial services, strong customer service and communication skills, and the ability to work independently while ensuring payroll accuracy and safety compliance.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Strong customer service and communication skills.
• Ability to meet deadlines in stressful situations.
• Excellent attention to detail and organizational skills.
• Ability to work independently with high integrity.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Customer service

Communication

Leadership

Team management

Organizational skills

Tools

MS Office (Word, Excel, Outlook)

Job description

GDI Integrated Facility Services in Cleveland, OH is seeking an Assistant Account Manager responsible for overseeing assigned accounts, managing and training the janitorial team, and inspecting buildings to ensure client expectations are met.

The role requires at least 2 years of progressive management experience in janitorial services, strong customer service and communication skills, and the ability to work independently while ensuring payroll accuracy and safety compliance.