Evening 2nd Shift Supervisor - Facility Solutions Leader

City Wide Facility Solutions; Wisconsin; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Compensation starting at $20 per hour

Monthly Auto Allowance ($600/mo)

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k) with company

PTO (Paid Time Off)

9 Company Paid Holidays

Company Cell Phone

Exceptional Work/Life Balance

Training & Development

Opportunities for Advancement

Job summary

City Wide Facility Solutions in Milwaukee is seeking a 2nd Shift Supervisor to support contract management for building maintenance services and to foster strong relationships with Independent Contractors. You will review client contracts, ensure work meets expectations, and maintain daily communication with the FSM to resolve issues.

The role requires a high school diploma, 6 months of management experience, and strong communication skills.

Qualifications

• High school diploma or equivalent in commercial janitorial/related industry.
• 6 months of related management experience.
• Energetic, hard-working, dependable, detail-oriented with a willingness to learn.
• Building, facilities or janitorial industry experience is desired.
• Excellent communication and interpersonal skills; able to handle difficult conversations.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.
• Reliable transportation and current automobile insurance.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate daily with Facility Services Manager for issues needing immediate attention.
• Make recommendations for IC work assignments and ensure adherence to client standards and SLAs.
• Manage inspections, customer complaints, and new client starts.
• Execute City Wide’s policies (New-Start, Customer Complaint) and other procedures.
• Update CRM at each account with proper documentation.
• Other duties as necessary.

Skills

Management experience

Communication skills

Coaching & leadership

CRM experience

Problem solving

Education

High school diploma

Tools

CRM software

Job description

City Wide Facility Solutions in Milwaukee is seeking a 2nd Shift Supervisor to support contract management for building maintenance services and to foster strong relationships with Independent Contractors. You will review client contracts, ensure work meets expectations, and maintain daily communication with the FSM to resolve issues.

The role requires a high school diploma, 6 months of management experience, and strong communication skills.