2nd Shift Supervisor - Commercial Facilities

City Wide Facility Solutions; Wisconsin; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Compensation starting at $20 per hour

Monthly Auto Allowance ($600/mo)

Health Care Plan (Medical, Dental &amp

Vision)

Retirement Plan (401k) with company

PTO (Paid Time Off)

9 Company Paid Holidays

Company Cell Phone

Exceptional Work/Life Balance

Training & Development

Opportunities for Advancement

Job summary

City Wide Facility Solutions in Milwaukee is seeking a 2nd Shift Supervisor to support contract management for building maintenance services and to foster strong relationships with Independent Contractors. You will review client contracts, ensure work meets expectations, and maintain daily communication with the FSM to resolve issues.

The role requires a high school diploma, 6 months of management experience, and strong communication skills.

Qualifications

• High school diploma or equivalent in commercial janitorial/related industry.
• 6 months of related management experience.
• Energetic, hard-working, dependable, detail-oriented with a willingness to learn.
• Building, facilities or janitorial industry experience is desired.
• Excellent communication and interpersonal skills; able to handle difficult conversations.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.
• Reliable transportation and current automobile insurance.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate daily with Facility Services Manager for issues needing immediate attention.
• Make recommendations for IC work assignments and ensure adherence to client standards and SLAs.
• Manage inspections, customer complaints, and new client starts.
• Execute City Wide’s policies (New-Start, Customer Complaint) and other procedures.
• Update CRM at each account with proper documentation.
• Other duties as necessary.

Skills

Management experience

Communication skills

Coaching & leadership

CRM experience

Problem solving

Education

High school diploma

Tools

CRM software

Job description

At City Wide Facility Solutions, we’re _ always _ looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.

Who We Are
At City Wide Facility Solutions of southeastern Wisconsin, we’re more than a facility management company — we’re a people-first, purpose-driven team committed to making a lasting impact. Our culture is built on servant leadership, integrity, teamwork, community impact and the belief that excellence is achieved when we lift others up. We celebrate wins, support our employees and contractors like family, always aim to be 1% better every day, and never lose sight of the bigger picture: helping our clients, contractors, and communities thrive.

Why You’ll Love It Here
We’re intentional about building a workplace where people are valued for who they are and what they bring. Whether it’s receiving a raving review from a client, supporting a teammate, or contributing to a community initiative, you’ll find purpose in your work and pride in your impact.

Is This You?

Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position with excellent pay and benefits? If you answer yes, consider this great opportunity with City Wide Facility Solutions! We are seeking a 2nd Shift Supervisor to join our Milwaukee team! The 2nd Shift Supervisor is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess the ability to review the client contract and check that work expectations have been met.

_ The work week is Monday-Friday. The shift typically starts at 3:30pm and ends at 12am. _

What You will Do in this Role:

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager (FSM) daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or accounts needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Update CRM at each account with proper documentation
• Other duties as necessary.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.

• 6 months of related experience in management; coaching, motivating, developing, and leading a team

• Energetic, hard-working, dependable, detail-oriented with a willing to learn attitude.

• Building, facilities, janitorial or similar industry experience is desired

• Strong planning, organization skills, and attention to detail.

• Excellent communication and interpersonal skills. Willing to have difficult conversations when necessary.

• Must be innovative and strive for continuous process improvement.

• CRM experience preferred.

• Reliable transportation and current automobile insurance.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job.

• Constant sitting, bending, standing, and walking. Ability to lift 25 pounds. Must be able to drive at night.

Benefits

City Wide Facility Solutions offers competitive compensation and comprehensive benefits including:

• Compensation starting at $20 per hour

• Monthly Auto Allowance ($600/mo)

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k) with company match

• PTO (Paid Time Off)

• 9 Company Paid Holidays

• Company Cell Phone

• Exceptional Work/Life Balance

• Training & Development

• Opportunities for Advancement

Giving Back Matters Here

We believe that when we support our community, everyone benefits. That’s why we offer paid volunteer time so you can give back to causes you care about — alongside a team that shares your heart for service. Whether it’s through company-led outreach or supporting a charity of your choice, you’ll be part of a ripple effect that makes a real difference.