Evaluation & Care Coordination Improvement Strategist

City of Seattle; Seattle (WA); On-site; USD 77,000 - 117,000; Full time

Job summary

The City of Seattle seeks a Strategic Advisor, Evaluation & System Improvement to strengthen performance and accountability within the Care Coordination Program. You will design evaluation strategies, drive CQI implementation, and translate data into actionable improvements across intake, assessment, service authorization, and care planning.

You will build dashboards, partner with providers and internal teams, and lead equity-focused evaluation practices to address disparities and scale

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Minimum of 5+ years of experience in program evaluation, performance management, or system/process improvement within health or human services.
• Demonstrated experience using data to drive operational or system-level change.
• Strong understanding of Medicaid-funded long-term services and supports and community-based care systems.
• Experience with data tools (e.g., Excel, Tableau, Power BI, R) and translating data into actionable insights.

Responsibilities

• Lead the development and implementation of a comprehensive performance and evaluation strategy for the Care Coordination Program, including clear outcome measures, KPIs, and accountability structures.
• Analyze system-wide data to identify performance gaps and drive targeted improvements.
• Own and operationalize continuous quality improvement (CQI) efforts, moving beyond recommendations to implementation and measurable results.
• Partner with providers and internal teams to redesign workflows across intake, assessment, service authorization, and care planning to improve efficiency.
• Build and maintain dashboards and performance reporting tools that support real-time decision-making.
• Serve as a thought partner to program leadership on strategy, system redesign, and scaling improvements across the network.
• Integrate equity-focused evaluation practices, ensuring disparities are identified, understood, and actively addressed through system changes.
• Lead cross-functional initiatives to align data systems, workflows, and service delivery expectations.

Skills

Data analysis

Performance management

System improvement

Equity in evaluation

Stakeholder coordination

Education

Bachelor’s degree in Public Health, Social Work, Public Administration, or related field

Tools

Excel

Tableau

Power BI

R

Job description

The City of Seattle seeks a Strategic Advisor, Evaluation & System Improvement to strengthen performance and accountability within the Care Coordination Program. You will design evaluation strategies, drive CQI implementation, and translate data into actionable improvements across intake, assessment, service authorization, and care planning.

You will build dashboards, partner with providers and internal teams, and lead equity-focused evaluation practices to address disparities and scale