Evaluation and Process Improvement Strategic Advisor

Seattle Human Services Department; Seattle (WA); On-site; USD 77,930 - 116,930; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Vacation and sick leave

Job summary

The Seattle Human Services Department is looking for a dedicated professional to lead the Care Coordination Program, focusing on performance evaluation and data analysis. This role requires a Bachelor's degree in Public Health or related field, and 5+ years in program evaluation or system improvement. Applicants should have a strong understanding of Medicaid-funded services and experience with data tools like Excel and Tableau. The position offers a salary range of $56.57 - $84.88 per hour and a comprehensive benefits package.

Qualifications

• Minimum of 5+ years of experience in program evaluation or performance management.
• Demonstrated experience using data to drive operational change.
• Strong understanding of Medicaid-funded services and community care.

Responsibilities

• Lead development and implementation of performance strategy for Care Coordination Program.
• Analyze system-wide data to identify performance gaps.
• Build dashboards and performance reporting tools to support decision-making.

Skills

Data analysis

Program evaluation

Project leadership

Performance management

Process improvement

Education

Bachelor’s degree in Public Health, Social Work, or related field

Tools

Excel

Tableau

Power BI

R

Job description

Position Description

Aging and Disability Services (ADS) works to ensure that older adults and adults with disabilities can live safely, independently, and with dignity in their communities. Through partnerships across local, state, and federal systems, ADS funds and oversees services including case management, in‑home care, caregiver supports, and community‑based living resources. The Care Coordination Program is central to this mission, ensuring clients receive timely, appropriate, and person‑centered support.

Job Responsibilities

• Lead the development and implementation of a comprehensive performance and evaluation strategy for the Care Coordination Program, including clear outcome measures, KPIs, and accountability structures.
• Analyze system‑wide data to identify performance gaps and drive targeted improvements.
• Own and operationalize continuous quality improvement (CQI) efforts, moving beyond recommendations to implementation and measurable results.
• Partner with providers and internal teams to redesign workflows across intake, assessment, service authorization, and care planning to improve efficiency.
• Build and maintain dashboards and performance reporting tools that support real‑time decision‑making.
• Serve as a thought partner to program leadership on strategy, system redesign, and scaling improvements across the network.
• Integrate equity‑focused evaluation practices, ensuring disparities are identified, understood, and actively addressed through system changes.
• Lead cross‑functional initiatives to align data systems, workflows, and service delivery expectations.

Minimum Qualifications

• Bachelor’s degree in Public Health, Social Work, Public Administration, or related field.
• Minimum of 5+ years of experience in program evaluation, performance management, or system/process improvement within health or human services.
• Demonstrated experience using data to drive operational or system‑level change.
• Strong understanding of Medicaid‑funded long‑term services and supports and community‑based care systems.
• Strong knowledge of aging, disability, Medicaid‑funded services, and Washington State community‑based care systems.
• Experience with data tools (e.g., Excel, Tableau, Power BI, R, or similar) and translating data into actionable insights.

Desired Qualifications

• Experience leading end‑to‑end process improvement initiatives (Lean, Six Sigma, PDSA) with measurable outcomes.
• Experience working within or alongside Washington State long‑term services programs (COPES, TSOA, MAC, etc.).
• Experience influencing change across multiple stakeholders without direct authority.
• Strong project leadership skills with the ability to manage multiple complex initiatives simultaneously.
• Experience integrating equity frameworks into evaluation and operational redesign.
• Comfort operating in ambiguity and building structure where it does not yet exist.

Additional Information

This temporary assignment is expected to end late November 2027 with a possibility for extension.

The full salary range for this position is $56.57 - $84.88 an hour.

Benefits

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long‑term disability insurance for employees and their dependents.

EEO Statement

Who may apply: This role is open to all candidates who meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered irrespective of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.