Evaluation and Process Improvement Strategic Advisor

City of Seattle; Seattle (WA); On-site; USD 77,000 - 117,000; Full time

Job summary

The City of Seattle seeks a Strategic Advisor, Evaluation & System Improvement to strengthen performance and accountability within the Care Coordination Program. You will design evaluation strategies, drive CQI implementation, and translate data into actionable improvements across intake, assessment, service authorization, and care planning.

You will build dashboards, partner with providers and internal teams, and lead equity-focused evaluation practices to address disparities and scale

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Minimum of 5+ years of experience in program evaluation, performance management, or system/process improvement within health or human services.
• Demonstrated experience using data to drive operational or system-level change.
• Strong understanding of Medicaid-funded long-term services and supports and community-based care systems.
• Experience with data tools (e.g., Excel, Tableau, Power BI, R) and translating data into actionable insights.

Responsibilities

• Lead the development and implementation of a comprehensive performance and evaluation strategy for the Care Coordination Program, including clear outcome measures, KPIs, and accountability structures.
• Analyze system-wide data to identify performance gaps and drive targeted improvements.
• Own and operationalize continuous quality improvement (CQI) efforts, moving beyond recommendations to implementation and measurable results.
• Partner with providers and internal teams to redesign workflows across intake, assessment, service authorization, and care planning to improve efficiency.
• Build and maintain dashboards and performance reporting tools that support real-time decision-making.
• Serve as a thought partner to program leadership on strategy, system redesign, and scaling improvements across the network.
• Integrate equity-focused evaluation practices, ensuring disparities are identified, understood, and actively addressed through system changes.
• Lead cross-functional initiatives to align data systems, workflows, and service delivery expectations.

Skills

Data analysis

Performance management

System improvement

Equity in evaluation

Stakeholder coordination

Education

Bachelor’s degree in Public Health, Social Work, Public Administration, or related field

Tools

Excel

Tableau

Power BI

R

Job description

Aging and Disability Services (ADS) works to ensure that older adults and adults with disabilities can live safely, independently, and with dignity in their communities. Through partnerships across local, state, and federal systems, ADS funds and oversees services including case management, in-home care, caregiver supports, and community-based living resources. The Care Coordination Program is central to this mission, ensuring clients receive timely, appropriate, and person-centered support.

The Strategic Advisor, Evaluation & System Improvement plays a critical role in strengthening the performance and accountability of the Care Coordination system. Reporting to the Care Coordination Program Director, this position leads the design and execution of evaluation strategies, performance infrastructure, and cross-system process improvements. This is not a reporting-only role; this position translates data into action, drives operational change across internal teams and provider networks, and ensures services are equitable, efficient, and outcome-driven.

• Lead the development and implementation of a comprehensive performance and evaluation strategy for the Care Coordination Program, including clear outcome measures, KPIs, and accountability structures.
• Analyze system-wide data to identify performance gaps and drive targeted improvements.
• Own and operationalize continuous quality improvement (CQI) efforts, moving beyond recommendations to implementation and measurable results.
• Partner with providers and internal teams to redesign workflows across intake, assessment, service authorization, and care planning to improve efficiency.
• Build and maintain dashboards and performance reporting tools that support real-time decision-making.
• Serve as a thought partner to program leadership on strategy, system redesign, and scaling improvements across the network.
• Integrate equity-focused evaluation practices, ensuring disparities are identified, understood, and actively addressed through system changes.
• Lead cross-functional initiatives to align data systems, workflows, and service delivery expectations.

Minimum Qualifications:

• Bachelor’s degree in Public Health, Social Work, Public Administration, or related field
• Minimum of 5+ years of experience in program evaluation, performance management, or system/process improvement within health or human services.
• Demonstrated experience using data to drive operational or system-level change
• Strong understanding of Medicaid-funded long-term services and supports and community-based care systems.
• Strong knowledge of aging, disability, Medicaid-funded services, and Washington State community-based care systems.
• Experience with data tools (e.g., Excel, Tableau, Power BI, R, or similar) and translating data into actionable insights.

OR: An equivalent combination of education and experience that demonstrates the ability to perform the position duties

Desired Qualifications:

• Experience leading end-to-end process improvement initiatives (Lean, Six Sigma, PDSA) with measurable outcomes.
• Experience working within or alongside Washington State long-term services programs (COPES, TSOA, MAC, etc.).
• Experience influencing change across multiple stakeholders without direct authority.
• Strong project leadership skills with the ability to manage multiple complex initiatives simultaneously.
• Experience integrating equity frameworks into evaluation and operational redesign.
• Comfort operating in ambiguity and building structure where it does not yet exist.

Additional Requirements:

This temporary assignment is expected to end late November 2027 with a possibility for extension.

The full salary range for this position is $56.57 - $84.88 an hour.

Your application will not be reviewed if these items are missing or incomplete.

Hiring Process

Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered:

1. Completed NEOGOV online application.
2. Current résumé indicating relevant experience and education.
3. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
4. Supplemental questionnaire responses (if applicable)

Offers of employment are contingent on verification of information provided by the applicant as part of the application process, which may include a detailed background check, pre-placement physical exam, and/or full driver's abstract, dependent upon position.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits

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Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Who may apply: This role is open to all candidates who meet the minimum qualifications. We value different viewpoints and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.