EV Technical Services Lead — Golf Carts & LSVs

NIU Technologies; Garland (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NIU Technologies is seeking an experienced Technical Service Manager to support our growing dealer network in the golf cart and LSV industry across the United States. You will diagnose technical issues, assist dealers and customers, and help improve after-sales service.

The ideal candidate has deep EV knowledge, hands-on troubleshooting skills, and the ability to train dealers while collaborating with engineering on field-driven improvements. Some travel to dealer locations may be required.

Qualifications

• 5–10 years in the golf cart/LSV or electric vehicle industry.
• Strong understanding of electric drivetrain systems.
• Ability to read wiring diagrams and technical documentation.
• Experience with dealer networks or distribution channels preferred.
• Clear communication to non-technical audiences.

Responsibilities

• Provide technical support to dealers and customers, including remote troubleshooting and on-site diagnostics.
• Diagnose and resolve issues related to lithium battery systems (LiFePO4) and vehicle wiring.
• Improve service processes and SOPs; develop manuals and troubleshooting guides.
• Conduct technical training sessions for dealers (in-person and virtual).
• Track and manage service cases with proper documentation and follow-up.
• Collaborate with engineering to identify recurring issues and drive product improvements.
• Support product launches with technical field insights; travel to dealer locations as needed.

Skills

Technical service leadership

Troubleshooting

Electrical systems

EV knowledge

Communication

Dealer network support

Tools

Diagnostic tools

Job description

NIU Technologies is seeking an experienced Technical Service Manager to support our growing dealer network in the golf cart and LSV industry across the United States. You will diagnose technical issues, assist dealers and customers, and help improve after-sales service.

The ideal candidate has deep EV knowledge, hands-on troubleshooting skills, and the ability to train dealers while collaborating with engineering on field-driven improvements. Some travel to dealer locations may be required.