EV Technical Service Specialist — Customer & Dealer Support

Waev Inc; Anaheim (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading electric mobility manufacturer located in Anaheim, CA, seeks a Technical Service Support to join their Technical Service team. This role involves troubleshooting vehicle issues, managing service cases, and ensuring customer satisfaction through effective communication. Ideal candidates are automotive technicians or engineers with strong problem-solving skills, able to thrive in a fast-paced environment. Join a dynamic team dedicated to delivering exceptional service.

Qualifications

• Experience in vehicle troubleshooting and repairs.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Manage and process technical service cases from initiation to resolution.
• Reproduce and troubleshoot technical issues on the actual vehicle.
• Conduct follow-up communication with dealers and customers.

Skills

Vehicle troubleshooting and repairs

Excellent communication skills

Multitasking and prioritization

Customer-focused

Education

Automotive service technician

Mechanical or Electrical Engineer

Job description

A leading electric mobility manufacturer located in Anaheim, CA, seeks a Technical Service Support to join their Technical Service team. This role involves troubleshooting vehicle issues, managing service cases, and ensuring customer satisfaction through effective communication. Ideal candidates are automotive technicians or engineers with strong problem-solving skills, able to thrive in a fast-paced environment. Join a dynamic team dedicated to delivering exceptional service.