EV Service Experience Lead

Rivian; Cincinnati (OH); On-site; USD 66,965,136 - 76,620,734; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Paid vacation

Job summary

Rivian in Ohio is seeking a Service Advisor to deliver exceptional customer experiences at our service centers. You will bring technical acumen and strong communication to help customers and coordinate with the Operations, Call Center, Retail and Marketing teams.

The role emphasizes problem solving, training, process standardization and continuous improvement to support service teams and ensure high-quality vehicle care for Rivian customers.

Qualifications

• 2 - 3 years’ experience in a customer facing role or similar in the Automotive industry (Automotive experience preferred but not required) or, a combination of education and experience.
• Very strong communication skills
• Patience, empathy, attention to detail, and a passion for problem-solving
• Organizational and time management skills.
• High-energy personality with excellent customer service and multitasking in a fast-paced environment
• Strong written and verbal communication with the ability to translate customer needs
• Basic mathematics skills for estimates and payments

Responsibilities

• Promote team member understanding of company vision and goals.
• Support management in planning and launching Service centers.
• Deliver top-notch customer experiences and resolve inquiries with high responsiveness.
• Translate customer service issues into actionable work orders for technicians.
• Coordinate and communicate vehicle details with customers prior to delivery.
• Lead continuous improvement activities as needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Time management

Education

High School Diploma

Job description

Rivian in Ohio is seeking a Service Advisor to deliver exceptional customer experiences at our service centers. You will bring technical acumen and strong communication to help customers and coordinate with the Operations, Call Center, Retail and Marketing teams.

The role emphasizes problem solving, training, process standardization and continuous improvement to support service teams and ensure high-quality vehicle care for Rivian customers.