EV Service Advisor: Create Trusted, Seamless Customer Experiences

Socket.dev; Portland (OR); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits (life, medical, etc

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Advisor in Oregon to guide owners through the service experience with empathy and clarity. This role acts as the front-line liaison, translating technical details into understandable information and coordinating with service teams to ensure a smooth visit.

The position supports multiple seniority levels and requires strong communication, organization, and a customer-service mindset to uphold Rivian's hospitality standards.

Qualifications

• Experience in a customer-facing role is preferred; hospitality or retail backgrounds are valued.
• Automotive service experience is a plus but not required for entry-level to mid roles.
• Ability to de-escalate situations with empathy and professionalism.

Responsibilities

• Be the primary contact for owners, managing the service experience from appointment to handover.
• Listen to owner concerns, document them, and set clear expectations for visits.
• Translate technician notes into clear explanations for owners.
• Provide timely updates on vehicle status and timelines.
• Collaborate with Parts and Production to align service visits.
• Prepare and explain estimates and invoices clearly.
• Maintain excellent customer records and meet performance metrics.

Skills

Customer Engagement

Hospitality mindset

English communication

Problem solving

CRM systems

Education

High School Diploma or GED

Tools

CRM systems

Job description

Rivian is seeking a Service Advisor in Oregon to guide owners through the service experience with empathy and clarity. This role acts as the front-line liaison, translating technical details into understandable information and coordinating with service teams to ensure a smooth visit.

The position supports multiple seniority levels and requires strong communication, organization, and a customer-service mindset to uphold Rivian's hospitality standards.